Level 2

231 points

SuperDuper no longer works after Big Sur installation in my iMac

I've satisfactorily used SuperDuper with a G-DRIVE Mini (APFS format) to back up my 2015 iMac for the past five years until I installed Big Sur today. Always has worked flawlessly. Other than this Big Sur seems to be working fine on my iMac.

Now, when I open Super Duper a window notes that it can't see my hard drive. I can select it manually, however. And it doesn't see my G-DRIVE Mini at all. So, nothing works anymore.

Any suggestions for what I should do about this?

Posted on Nov 13, 2020 1:06 PM

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jimpal Author

Level 2

231 points

Posted on Nov 14, 2020 8:15 AM

Here's a portion of a blog on the Shirt Pocket (SuperDuper) web site:

" . . . On our end, SuperDuper will not be compatible with Big Sur on day of release. As I indicated on twitter, the first time we were able to make a successful bootable copy of Big Sur at all was November 5th. As of this writing, that was six days ago. Until that point it wasn't possible. So, it's going to be a while. Until then, if you must move to Big Sur, use Time Machine."

So that's the answer, and entirely compatible with the good advice above, expecially about contacting the third party developer first to see what's going on.

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56 replies

REShaman

Level 1

10 points

Jan 15, 2021 7:18 PM in response to babowa

Thank you babowa. I went to the page with the actual information pertinent to my posted question today and didn't even peruse it carefully. Hmmm, 12 points vs 500 points. Waiting is...With appreciation for your help, warm personal regards, REShaman

jimpal Author

Level 2

231 points

Jan 16, 2021 8:17 AM in response to kgmac22

I've seen that (see my comments here weeks ago), but I think having no info at all from them is odd, and unprofessional. SuperDuper has been a great app, which I have always admired as I used it. But, after all, we paid for it. It seems to me they could at least provide a status report to subscribers explaining where they stand in developing a fix. If they truly can't make it work with Big Sur they should say so, and we can look for alternatives.

Naturally I first looked at the Shirt Pocket (SuperDuper) site for info, but it doesn't provide any help. I've only been pursuing more info here because I thought some participants might know more about what to expect.

jimpal Author

Level 2

231 points

Jan 16, 2021 10:15 AM in response to babowa

Thanks, I knew that. Perhaps expecting too much, I thought that some of the more experienced Discussions dwellers, like yourself, might have information about this that I was unable to obtain so far from the Shirt Pocket website. Looks like I was wrong.

babowa

Level 9

78,556 points

Jan 19, 2021 10:38 PM in response to REShaman

I haven't installed CCC on a new device for some time; but, I think I just downloaded it and when it prompted me for a registration number, I can't remember if I just entered it or automatically connected to their site and it validated it that way. Sorry, but it's been a while - I use it on two devices.

REShaman

Level 1

10 points

Jan 21, 2021 1:56 PM in response to babowa

Hello babowa, correct. I was actually parrotting what one of the support reps explained I do in an email requesting clarification. But your experience is correct, as I found I only needed to request registration and as you described it was done automatically. So there was a slight variation between what the rep said and what I did which is closer to your description. I did not have to enter my key code. Just request registration. Good that you clarified it. Best, REShaman

REShaman

Level 1

10 points

Jan 22, 2021 9:31 AM in response to LuckyPierre12

Hello LuckyPierre12, That's some handle (smile). That's fine. And thank you for the update. Given I have such important files that I prefer backed up by now as it has been too long an interval (without blaming Dave), I just felt I wasn't willing to wait him out. So I am now able to backup a bootable clone of my iMac and Mac mini I use exclusively for music and must have backups (not bootable as the music files are located on Raid 5 external HDs, but the Mac mini internal HD also needed to be backed up and or me with a bootable clone. Once again, I wish Dave good fortune with getting SuperDuper released to work with Big Sur. Best, REShaman

Nov 15, 2020 10:10 PM in response to jimpal

What is 'CCC' ?

babowa

Level 9

78,556 points

Nov 21, 2020 9:35 PM in response to REShaman

Oui.

REShaman

Level 1

10 points

Nov 21, 2020 9:42 PM in response to babowa

bien sûr. et, a bientôt. (smile)

babowa

Level 9

78,556 points

Jan 15, 2021 4:40 PM in response to REShaman

You'll need to wait a while ( it's 500 points)

https://support.apple.com/en-us/HT209033

babowa

Level 9

78,556 points

Jan 15, 2021 7:49 PM in response to REShaman

You can use any of the stock images on the:available list - click on your nameless avatar and see if an “edit” shows up.

babowa

Level 9

78,556 points

Jan 16, 2021 10:25 AM in response to jimpal

I do monitor what is being said, but I must admit I pay more attention to CarbonCopyCloner - that is what I’ve been using for years.

jimpal Author

Level 2

231 points

Jan 16, 2021 10:32 AM in response to babowa

Thanks again. Looks like I should get more familiar with CCC.

tbirdvet

Level 6

17,060 points

Jan 21, 2021 12:05 PM in response to babowa

You have to enter the number.

babowa

Level 9

78,556 points

Jan 21, 2021 1:32 PM in response to tbirdvet

Actually, I believe I simply contacted them and it was done automatically, but do not recall explicitly.

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SuperDuper no longer works after Big Sur installation in my iMac