Reconnecting Canon MG2920 printer wirelessly to MacBook Pro after router change.

I have a Canon Pixma MG2920 printer that I wifi connect to my MacBook Pro for printing. I recently installed a new router and I need to reconnect the printer to my Mac. It appears that you need the full install package to get the printer reconnected. Unfortunately, the only install package I can find is 32-bit and won't run under Catalina. Does anyone know how to get a Canon MG2920 (or similar) printer to wirelessly reconnect to my new network and my Mac?

MacBook Pro 15″, macOS 10.14

Posted on Nov 13, 2020 3:18 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2020 5:23 PM

Hi,


There are drivers for macOS Catalina 10.15 at https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2920/pixma-mg2920 . Under Software, there is also a new Canon IJ Network Tool. Via Manuals, you can find a user's guide with network connection information.

13 replies
Question marked as Top-ranking reply

Nov 13, 2020 5:23 PM in response to brucefromkapaa

Hi,


There are drivers for macOS Catalina 10.15 at https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2920/pixma-mg2920 . Under Software, there is also a new Canon IJ Network Tool. Via Manuals, you can find a user's guide with network connection information.

Nov 14, 2020 5:28 AM in response to brucefromkapaa

Hello again,


What makes this printer a bit more difficult to set up is of course the fact that it has a very limited operation panel, without a display.


First of all, I think it would be a good idea to (from the operation panel) print a Network Setting Information page with the current settings. See page 183 in the MG2900 series (PDF) User Manual (Mac).

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2920?tab=manuals


If the new router can use WPS (see the router manual), you could try the WiFi Protected Setup on a Mac video mentioned in my previous message.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2920?tab=howtovideos

You may notice that a connection is established at 1:14. Thereafter, continued configuration and software installation. If this does not work as intended, you could perhaps try to stop once the printer and router have been connected.


It should be possible to manually install downloaded drivers and extra software.


At this point, you may want to test whether the Canon IJ Network Tool Ver.4.7.2 (Mac) would work wirelessly (LAN), without a USB cable, for any remaining (necessary) network configuration. See pp. 187-206 in the MG2900 series (PDF) User Manual (Mac).

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2920?subtab=downloads-software

Nov 13, 2020 9:14 PM in response to brucefromkapaa

brucefromkapaa Said:

"Reconnecting Canon MG2920 printer wirelessly to MacBook Pro after router change."

-------


Chat with Canon:

Perform a chat session with Canon. They are the manufacturer, and may have the direct answer you need.

How to Start a Chat:

  1. Go Here: PIXMA MG2900/MG2920 - Product Home Page - Canon
  2. Click: Have a Question on the bottom-right corner of the screen
  3. Proceed from there as necessary


Screenshot of what to Click:

Located on the bottom-right corner of the screen

Nov 13, 2020 6:29 PM in response to brucefromkapaa

It is likely that changing the Router changed the Router's IP address, leaving the printer sitting at its old IP address, out of range of the new Router.


to connect over Wi-Fi, the Printer needs to know three things:

1) what network-name is it supposed to join

2) what is the password to get on that network

3) how is it supposed to get an IP address (DHCP or manual at a specified address)


In many cases these can be reviewed or changed through the Printer "front panel" (if so equipped).


Nov 13, 2020 5:27 PM in response to Jan Hedlund

Thanks! Yes, I found the drivers, etc and these install but then there is no way (that I can find) to wirelessly connect to the Mac, which is now on a new network due to the router change. Everything I find says you have to go back and use the original install software to get the printer reconnected and the only install software I can find (mac-mg2900-1_0-mcd.dmg) is 32-bit and doesn't work on my Mac with Catalina. I need a 64-bit version but no luck finding such. There is also a way to try and get the printer to connect via a USB cable but I don't have a cable with the correct end for the printer and maybe this method has a 64-bit problem too. Might have to just go get a new printer but ...

Nov 13, 2020 7:43 PM in response to brucefromkapaa

You should be able to find a standard USB A-to-B printer cable in a local computer/electronics shop. If so, with a bit of luck, it may be possible to carry out the printer configuration with a temporarily connected cable, using the downloadable Canon IJ Network Tool application (mnt_-mac-4_7_2-ea21_3.dmg).


Otherwise, if a special 32-bit Mac installation application is the only option, you may have to borrow an older Mac just for the printer setup. Alternatively, use a Windows PC.


A special setup application (from canon.com/ijsetup) is mentioned in a Canon MG2920 video even in connection with a WPS setup... There may or may not be a workaround.

Nov 13, 2020 10:01 PM in response to brucefromkapaa

What you need to do is to reconnect the printer to the router; we just changed routers and I went into the settings of my Canon printer (using the display window on the printer); for my model, I went to setup > wireless setup > and following the onscreen instructions. It connected quickly and automatically and printing was restored. There was no install package necessary.

Nov 15, 2020 7:33 PM in response to Grant Bennet-Alder

Many thanks to all for the useful suggestions. Despite a number of tries, I was unsuccessful in reconnecting my Mac to the (old, basic) Canon MG2920 inkjet printer via the simple install software originally used to connect just after purchase of the printer, primarily because the install software is 32-bit and I couldn't find a 64-bit equivalent. Instead, as suggested by Jan (above), I tried the WPS route and this was ultimately successful. (Too bad - I was sort of looking forward to buying a new and fancier printer but now have no compelling reason to do so!) As suggested, I went thru the procedure in the MG2920 manual to get the printer to print out its Client PIN and subsequently get it into what I will call "connection mode". See:

https://ugp01.c-ij.com/ij/webmanual/Tutorial/MG2900%20series/EN/TRL/trl-3006.html

for the procedure but also see page 183 in the MG2900 series (PDF) User Manual (Mac).

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2920?tab=manuals Once I had the printer PIN and the device was ready to connect, I input the PIN into my TP-LINK AX3000 router, via its web interface, and VOILA! it magically connected in a couple of seconds. Problem solved. Thanks again for all the help and suggestions - very grateful.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Reconnecting Canon MG2920 printer wirelessly to MacBook Pro after router change.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.