iPhone 12 Pro Max not wirelessly charging

Received my iPhone 12 Pro Max today but it won't wirelessly charge on any of the three Q1 chargers I have. My XS Max and wife's X all work fine. Why is this? I have the Apple silicone case but with the case or without it still won't charge. Starts for a few seconds then the chargers flash a few times and it stops charging.


Have tried the following:


Erase Network Settings - Didn't work

Hard reset (Volume up / Volume down / hold power until Apple logo shows) - Didn't work


Seeing lots of similar posts on other forums. Perhaps the magnets are interfering and Apple just want you to get a Magsafe charger instead?


(Had to select iPhone 11 Pro Max for what device am I referring too as 12 Pro Max not listed)

iPhone 11 Pro Max

Posted on Nov 13, 2020 5:20 PM

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Posted on Dec 13, 2020 11:57 AM

Try a different power adapter - I bought a wireless charger and was having the same issues, not charging iPhone 12 Pro Max, EarPods and Apple Watch. So I switched the power adapter and used a ‘Anker’ brand Quick Charge 3.0 which solved the issue of the wireless charging for all three devices.

278 replies

Dec 22, 2020 7:23 PM in response to Peehunt

I'm not sure I'm following your question? To clarify (and hopefully answer you), when we got both the 12 and 12 Pro Max, we were having issues using the older wireless chargers. We had to reboot too often or if we forgot, wake up to phones which didn't charge. So I did some research, read a lot of articles about the charging system in the new phones and realized the charging coil has been repositioned in the new phones for the MagSafe charging system. Yes, MagSafe is Qi standard, but moved to the exact center of the back of phone. Most older chargers suffer from two issues. They may only have one charging coil, positioned not well for where the charging coil is in the new phones. And two many older chargers don't employ QC3.0 charging bricks with enough power to effectively charge the new phones.


So, the solution was twofold. Get a new charger with dual charging coils and uses QC3.0 charging bricks with enough power to charge the phones. Since doing that now, more than 3 weeks ago, we've had zero charging issues and have not needed to force restart the phones.


If that didn't answer your question, please let me know.

Mar 19, 2021 10:06 AM in response to shaneomac28

I’ve had a wireless charging issue since getting the 12 Max Pro last fall. At first, I thought it was the charger. So I replaced it. And replaced it again. And again (I’m a slow but persistent type). Finally I realized it was the phone, not the charger and found this thread several months ago. As I result, I ended up with the Geekera charger (https://www.amazon.com/dp/B083S8418Z/ref=cm_sw_r_cp_api_glt_fabc_GKCW0YNQWDC9DTZAA16G?_encoding=UTF8&psc=1). It turns out this device has a big, bright, green light that pops on for several seconds when the phone is placed in one tiny little sweet spot. Once there, the phone ALWAYS charges fine. However, if not placed in this tiny little sweet spot, the charger’s green light flashes, non-stop. I would say this occurs about 80% of the time. Maybe more. Then I have to take the phone off the charger, wait a sec, then try again. Voila. Phone always charges. However, if I didn’t have this big green light letting me know I’d hit or missed the sweet spot, it’s highly likely I’d be waking up most mornings with my phone not charged. I hope this helps someone. PS: I love my iPhone and all of my Apple products. I trust that Apple will, indeed, resolve this. At least, fingers crossed.

Dec 28, 2020 7:21 AM in response to hugsmindy

Asking Apple to do anything here on this user to user forum will get you nothing from Apple. Apple doesn't participate here.


Apple has also released two iOS updates since iPhone 12 was released, specifically addressing wireless charging issues. Whether any more will be coming, only Apple knows, but I doubt it at this point.


If you want Apple to know you're still having an issue with this, you should provide feedback via this link --> Feedback - iPhone - Apple


I understand you are continuing to reboot and then your phone charges. Since changing out my charger to a newer charger with dual charging coils and an 18W QC3.0 brick, it has been now over a month and I have not had to reboot once and I'm getting a reliable full charge every night.



Nov 24, 2020 8:09 PM in response to Raymondmoufung

Your logic is missing something important. iPhone 12 and iPhone 12 Pro Max are completely different sized phones. The charger on the back of iPhone 12 Pro Max aren't hitting the charging plate on the charger in the same location, especially if the charger is a stand, where the phone rests on it vertically. The most successful chargers will have dual charging plates as opposed to a single charging plate in them.

Nov 20, 2020 4:35 AM in response to wozwebs

wozwebs wrote:

Well 14.2.1 didn’t make any difference, still won’t charge on my three wireless chargers I have in the house. Tried my car though, a Peugeot 3008, which has a QI wireless charging mat and it works fine on there with the Apple silicone case on it so wondering if it is to do with the voltage?

Possibly. But it highlights why this is a difficult issue to diagnose. The phones are not likely defective. There are just so many chargers out there that with the new Magsafe charging system placement of the wireless plate in the phone, some chargers no longer seem to play with the new iPhone.


I wound up buying new chargers and the sporadic charging issues went away.

Nov 24, 2020 7:48 PM in response to HorseguyLifeIsGood

Hey I think that's a common firmware bug of iPhone 12 pro max regardless any colour or capacity. I posted before and test all my old wireless chargers with my iPhone12 Pro Max (just in case anyone ask it is blue and. 256G). and iPhone 12 (Red and 128G). All those chargers (momax one even 3 years old with only 10W) work perfectly fine with my iPhone 12, but Pro Max it won't charge in any of my chargers after update to 14.2.1 until I got tips from this community to restart the iPhone. So now it is fine but the guy who suggest restart also mentioned it is only temporary solve the issue. We still have to wait for Apple to fix this in next update.

If all old chargers work with iPhone 12 I don't see why it can't work with 12 Pro max (we might have to suffer slow charging speed). I won't purchase anymore new charger just because such issue Apple should get it fix.

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iPhone 12 Pro Max not wirelessly charging

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