iPhone 12 Pro Max not wirelessly charging

Received my iPhone 12 Pro Max today but it won't wirelessly charge on any of the three Q1 chargers I have. My XS Max and wife's X all work fine. Why is this? I have the Apple silicone case but with the case or without it still won't charge. Starts for a few seconds then the chargers flash a few times and it stops charging.


Have tried the following:


Erase Network Settings - Didn't work

Hard reset (Volume up / Volume down / hold power until Apple logo shows) - Didn't work


Seeing lots of similar posts on other forums. Perhaps the magnets are interfering and Apple just want you to get a Magsafe charger instead?


(Had to select iPhone 11 Pro Max for what device am I referring too as 12 Pro Max not listed)

iPhone 11 Pro Max

Posted on Nov 13, 2020 5:20 PM

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Posted on Dec 13, 2020 11:57 AM

Try a different power adapter - I bought a wireless charger and was having the same issues, not charging iPhone 12 Pro Max, EarPods and Apple Watch. So I switched the power adapter and used a ‘Anker’ brand Quick Charge 3.0 which solved the issue of the wireless charging for all three devices.

278 replies

Dec 14, 2020 7:23 AM in response to wozwebs

after a week my iPhone 12 pro max stopped charging on any of wireless charge unites. I did a hard reset and the fixed the problem for about 15 minutes and it stoped again. I went in to battery and turned off the optimized battery setting and it started to charge I went back in turned optimized charging again and again after a few minutes it stopped again. the charge level is 65%

Nov 19, 2020 9:16 AM in response to lobsterghost1

Yep, I completely agree about the placement of the coils.


The mophie will stop charging after a few seconds if the phone is off center (1/16”) in portrait mode. As long as it’s *perfectly* centered it seems to work fine.


Both chargers seem to charge fine in landscape.


All my testing has been short term, I’ll see how the mophie does tonight. I’m giving up on the Belkin. I’ll post the model numbers of these chargers shortly for reference.

Nov 28, 2020 10:21 AM in response to RPBarnes

This is the chargers we purchased and I've posted it here an in other thread and now others are reporting they too ordered one and it's solved their charging issue as well. For me, it's a great charger as we have Apple Watch and my Jabra Elite 85t headphones case is wireless charging as well (it will work with AirPods too).


This is the charger --> https://www.amazon.com/gp/product/B083S8418Z/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1


Note that it's dual charging plate for the phone. And it is 18W QC3.0 charging brick, included.

Dec 26, 2020 8:11 AM in response to RPBarnes

True, I did buy new chargers, so let me correct my comment. For "ME" the charging issue is resolved. If you are waiting for something else to come from Apple on this after they have now released two updates on Wireless Charging issues since iPhone 12 was released, the update you seek may never be forthcoming. So, where does that leave you? You can post here on a user to user only forum, which Apple engineering doesn't read or contribute to. Or you can do something like I and many others have and move on to chargers which do work.


I would recommend you let Apple know you're still experiencing issues by providing feedback through this link --> Feedback - iPhone - Apple

Dec 27, 2020 1:40 AM in response to lobsterghost1

I’m in the process of sending a changer back that was purchased directly from Apple. Told them not paying for something that is stated compatible with IPhone 12 series and it clearly is not.

It could be that enough people start sending the phones back as well they may listen or indeed enough publicly on “you need to buy a new specific charger if you want to wireless charge this series of phones.

My thinking is that the new hardware with the magnetic “ mag safe” ring is never going to

be totally fixed with just software and work with most Qi chargers. Apple at some point need to acknowledge that there is clearly a flaw in the existing design albeit there are probably changes in hardware already underway.


Nov 25, 2020 11:17 AM in response to ross isaacs

I find it a little ironic that Apple claims to love the environment by 'reducing the items in the box' and moving us towards wireless charging and in so doing with these models, has caused us to proliferate the landfills with charging bricks that can't be reused.


That said, I have had some wireless charging success with the iPhone 12 Pro Max on my Belkin three point charging station by leaving a small gap between the charging coils and the brick. The Godilocks zone seems to be an angle with about 3/16" inch gap touching at the top of the Brick. It's sort of ridiculous that only the 12s are the problem. I have ordered a more powerful 3 point brick system that lobsterghost1 recommended. We will see how it goes. It is either a design flaw or a software glitch. I find it odd that it works best with a gap for me. I have not tried the MagSafe charger from Apple at this point. It seems moot to try it yet .. Some folks aren't able to charge at all on the 12s without a cable.

Dec 3, 2020 9:46 AM in response to wozwebs

iPhone 12 Pro Max has charged wirelessly with no issues on multiple chargers since Day 0, Nov. 13. Last night it did not. Running iOS 14.2.1. Tried it on three different Qi chargers plus my car, with and without a case, with no luck. Just did a hard reset and it again works on all chargers—who knows for how long? Clearly a problem Apple needs to address.

Dec 4, 2020 2:30 AM in response to Duncjas

UPDATE:- The Pitaka MagEZ case is also a fail,. even though they changed their magnet positions to be out of the way of MagSafe, it still messes up wireless charging on my Belkin Boost stand. I may try to lift the iPhone up slightly next.

I took a screen shot of the battery charging and zoomed in so I could see what happened.

It charges properly until 95% and then stops. Then it pulses around 6 more times between 6am and 9.30am, regular intervals of around 30 to 40 mins, but only charges for like 2 mins before turning off again, ergo never reaching 100%.

So I may go back to the Apple stand, 5W charger plug and a lightning cable like “the good old days”. lol.

All of this is just a mess. So folks, either use a case with no magnets as suggested previously in this thread, or just use a cable and be done with it. I wouldn’t even use MagSafe itself as I feel it generates too much heat and that is the worst thing for battery life completely. So back to the cables it is.

Thanks for all the comments and thoughts. :D

Dec 13, 2020 12:06 PM in response to NuTarius78

@NuTarius78 - my power adapter is fixed with the charger. Works fine with any other iPhone. The main issue is magnets that you get in the iPhone 12’s and in the cases too. It’s enough to cause an issue with Qi charging anyway.

Without a case on, my 12 Pro Max charged every time. Apart from wasting money on the MagSafe charger I didnt’ need I won’t be buying anything else. I’ve been charging with the cable. It’s ace! 50% in 30 mins! Hahaha.

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iPhone 12 Pro Max not wirelessly charging

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