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iPhone 12 Pro Max not wirelessly charging

Received my iPhone 12 Pro Max today but it won't wirelessly charge on any of the three Q1 chargers I have. My XS Max and wife's X all work fine. Why is this? I have the Apple silicone case but with the case or without it still won't charge. Starts for a few seconds then the chargers flash a few times and it stops charging.


Have tried the following:


Erase Network Settings - Didn't work

Hard reset (Volume up / Volume down / hold power until Apple logo shows) - Didn't work


Seeing lots of similar posts on other forums. Perhaps the magnets are interfering and Apple just want you to get a Magsafe charger instead?


(Had to select iPhone 11 Pro Max for what device am I referring too as 12 Pro Max not listed)

iPhone 11 Pro Max

Posted on Nov 13, 2020 5:20 PM

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Question marked as Top-ranking reply

Posted on Nov 18, 2020 9:06 AM

I just bought my 12 Pro Max on Friday (11/13) and last night (11/17), the wireless charging stopped working. I found a video on YouTube that indicates that turning the phone off and then back on will temporarily resolve the issue and that installing iOS 14.2 will resolve it. I tried turning it off and back on and it did start wirelessly charging after that. Installing iOS 14.2 now. In the "About this Update" document, it indicate that the 14.2 release does fix the following issue (among others):

    • Devices could be prevented from charging wirelessly


Source: https://www.youtube.com/watch?v=cvZeIpmtgEs

278 replies

Nov 19, 2020 9:16 AM in response to lobsterghost1

Yep, I completely agree about the placement of the coils.


The mophie will stop charging after a few seconds if the phone is off center (1/16”) in portrait mode. As long as it’s *perfectly* centered it seems to work fine.


Both chargers seem to charge fine in landscape.


All my testing has been short term, I’ll see how the mophie does tonight. I’m giving up on the Belkin. I’ll post the model numbers of these chargers shortly for reference.

Nov 19, 2020 9:16 AM in response to lobsterghost1

Correct 14.2, I also have the Apple Clear MagSafe case. Taking the case on/off makes no difference.


I called apple support, but they were not helpful. They are sending a new MagSafe charger.

It’s clearly the phone having the wireless charging issue.

Best they could do is send my phone in to be looked at, but then I’m phoneless for a few days.

Nov 19, 2020 9:37 AM in response to lobsterghost1

Correct 14.2, I also have the Apple Clear MagSafe case. Taking the case on/off makes no difference.


I called apple support, but they were not helpful. They are sending a new MagSafe charger.

It’s clearly the phone having the wireless charging issue.

Best they could do is send my phone in to be looked at, but then I’m phoneless for a few days.

Nov 19, 2020 3:25 PM in response to wozwebs

Hi All, I hope you are well today!


I too have the issue with the charging of the 12 Pro Max using QI. I attempted it first in my Tacoma and it didn't charge. The phone will charge without using the apple clear case that supports MagSafe. I can wirelessly charge on an old Mophie pad with the case on. I'm expecting a Mophie charging station today. Hopefully it isn't a problem. If memory serves, there was a second release of 14.2 that had something to do with this, but if you already have 14.2 on the phone, it won't pull the second 14.2 release. Yay Apple.

Nov 20, 2020 4:35 AM in response to wozwebs

wozwebs wrote:

Well 14.2.1 didn’t make any difference, still won’t charge on my three wireless chargers I have in the house. Tried my car though, a Peugeot 3008, which has a QI wireless charging mat and it works fine on there with the Apple silicone case on it so wondering if it is to do with the voltage?

Possibly. But it highlights why this is a difficult issue to diagnose. The phones are not likely defective. There are just so many chargers out there that with the new Magsafe charging system placement of the wireless plate in the phone, some chargers no longer seem to play with the new iPhone.


I wound up buying new chargers and the sporadic charging issues went away.

Nov 21, 2020 9:40 AM in response to chriswsz

I thought I’d post an update on my charging issues. The issue is random, sometimes it charges and sometimes it doesn’t, sometimes it will stop after a few seconds and sometimes after 30 minutes.


I'm curious if folks have “optimized battery charging” enabled or disabled? Mine is enabled but I’m going to disable it to see if that makes a difference.

Nov 21, 2020 10:40 AM in response to wozwebs

Received my MagSafe charger today planning to use it in my car. Doesn’t work. Works fine plugged in inside the house so I know it’s not defective. Was wondering if the USB-C charger I have it plugged into isn’t powerful enough? I’ve had it a while so I don’t remember what the output is. Could this be an accessory compatibility issue or a software bug?

Nov 21, 2020 11:43 AM in response to jeagle22

It could be the power output. I just hope it is just a software update fix. It seems to be only affecting the 12 Pro Max models. The last updates fixed the issues on the iPhone 12 and 12 Pro. And that time the Mini and Pro Max wasn’t released yet. So far it works well on my Mophie 7.5 W wireless charging pad. It just doesn’t work on the wireless charging pad in my Toyota Camry which is a lower watt output

Nov 22, 2020 9:29 AM in response to wozwebs

Hello I too have had the same issues. It will start to charge my 12pro max .. after a few mins the charger will say charging but the phone is not. Or the charger will blink .. I have tried 3 different cases all name brands. 3 different chargers. New 15w Samsung & pixel stand & mophi 3 in 1. They all worked with my xs max and 11 pro max. Something is up with these new phones ..

iPhone 12 Pro Max not wirelessly charging

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