iphone 12 pro max camera issues

**UPDATE** (Horizontal Lines)

I emailed the following still frame to Filmic Pro developers and this was their response regarding the horizontal lines over the guitar:

“Aha, thanks for sending in that info and the screenshot! That definitely helps me understand what's happening here. The lines that you're seeing are a hardware limitation of iOS devices that we occasionally see in oversaturated footage. While I don't fully understand the technical cause of it, our CTO has referred to it as "diode gain artifacts". This happens when ISO is at a high gain or the tonemapping system is pushing on a single-channel dominant color. The effect is visible in highly saturated footage, especially in the reds (as you discovered).

This is an effect that occurs on both mobile devices like iPhones and is an issue occasionally found in DSLRs (particularly in astrophotography), so it's unfortunately not something we're able to really fix as it is caused by the way the sensor hardware functions, but luckily this effect is avoidable by watching the preview screen when you're using high saturation as the grid lines do appear in the preview. Lowering saturation should minimize or remove the grid lines entirely.

Hope that helps!

Best Regards, FiLMiC Pro Support”

chatted with an Apple rep today and they ran diagnostics over the air. They saw no hardware issues but also suggested I go into a store to have it checked again. I have an appointment next week. I did a soft reset and it fixed the issue. My guess is it will pop up again though. The more I look into this the more it feels like a software update is needed. As I said before though it’s concerning that I can’t find anything directly from Apple about the issue.

For anyone having this issue, resetting all of my settings fixed the issue.

Hey, this is going to sound really dumb but have you tried cleaning the lens. The back and front? I was having that issue, the quality started looking like my iPhone 6 & once I did that it went back to the previous quality

Kimbryanlorenzo: these lights are an optical glare / reflection. A byproduct of specular highlights reflecting within the glass of the lens. Perhaps Apple could afford to develop better lens coatings to reduce this, but you are discovering the normal limitations of your camera.

There are other posts in this forum with real hardware malfunctions though. See the examples of horizontal lines running through the image. This is more than likely a sensor issue.

I had exactly the same issue - Restarted the phone and all is good.....I am paranoid that it's going to happen again though...

Fingers crossed this is software related rather than hardware.

Got my replacement today and seems to be all working fine. I was getting lines across the screen when activating camera and using in the dark or low light areas.

The line issue may actually be a hardware problem, so I advise you to contact Apple Support directly:

Contact - Official Apple Support

I can confirm that some iPhone 12 Pro Max’s seem to have defective cameras or software. We have two iPhone 12 Pro Max’s in our house. When shooting videos (4K 60 Hz) of the exact same scene, at the exact same time, with the built-in Apple camera app, using exact same camera app settings one produces “normal” videos and the other produces videos with horizontal lines or banding across the top.

In the pair of screenshots, the screenshot from the “bad” camera is on the left.

The single screenshot is a bigger version from the problem camera to show more of the horizontal line details.

I switched from Android just for the camera on the 12 Pro Max. I got it last night and I am so disappointed. My phone also picks up light reflections that move around when I move the phone. It’s worse than what is pictured here when you see the video it took. That’s not stars in the sky. It does the same with indoor pictures as well, as you can see on my window shade and the wall, a pattern of 3 green dots. I will be taking the phone back today. I think I will be taking the phone back today.

Difference between me and my sister's phones, both iPhone 12 Pro Max. Trigger low light by blocking the light.

I fixed it though!!

Not sure how long it will last, or if it should still be changed, but, Switch it of ans switch it on again ;)

Gave the phone a good restart =P

That looks like a camera issue, and you should contact Apple Support directly:

Contact - Official Apple Support

Have you contacted Apple Support directly about your issue?

Contact - Official Apple Support

Contact Apple Support directly:

Contact - Official Apple Support

Here's a recording. Disregard the actual quality of the video (couldn't get YouTube to upload it in HD). I'm only talking about the choppiness of the video when moving the device. Notice how it's smoother once I switch the camera back and forth

https://youtu.be/NLKjmiPcIek