IPhone 12 Pro Max Lens flare

Love the cameras. But horrible lens flares.

And it seems it’s defective:

One the right, above the window. Green flares from tube lights to the left.


In the middle of the picture:



On the TV screen:



Will try out during the day and post

Posted on Nov 13, 2020 11:18 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2020 7:28 AM

I can't remember if I showed these two photos here in this thread or in another one on this topic.


Here's a picture I took with flare. I could easily see the flare on my iPhone 12 Pro Max screen before I took the photo, which you could have seen if you were holding my phone as well:



Is my phone defective? No, of course not.


Without moving my position at all, I moved the angle of the camera relative to the scene and took this photo seconds later. Notice anything different? The flares are gone.


451 replies

Dec 1, 2020 11:31 PM in response to tomoham

Yes , that’s also true, and you can’t avoid these whatsoever,I don’t understand these guys that they still think is normal for a premium phone to have these issues??

Everyone here likes Apple but when it comes to complain about a real problem that Apple have some ,I would say,really big fans of Apple they are trying to deny the obvious fact that Apple have a problem and still did not make a statement regarding this.

Other devices have the flares but as you said,this is something else ,is more than flares..

I've made a video indoors to some Christmas lights and saw some dancing dots on my video ,I’ve done one with an iPhone 7 Plus ,no such a thing

Dec 1, 2020 11:46 PM in response to cfcp20

Can there be a software update to somehow fix this issue? Why was there some flare on older devices but now with the iPhone 12 lineup it’s like 100 times worse and the dots are just larger and brighter ? I feel they need to do something about the HDR. Why is there so flare or reflections on the ultra wide lens also? Is that made differently than the wide and telephoto?

Dec 7, 2020 9:52 AM in response to cjcampbell

Bud you’re trying so hard to deny that Apple have an issue and is not about professional photographers or the way you’re taking the pictures as there are not only flares but all reflections of the lenses I got two 12 pros and sent them back for this reason mainly but they got some other issues as well such as autofocus when taking pictures such as macros..so don’t try anymore to defend Apple as they should come with a statement saying that they got an issue and they should call back all the phones once they find the resolution for this issues PERIOD

Dec 29, 2020 9:06 AM in response to Dogcow-Moof

Trust me if I could buy another apple I would! They don’t sell 256 Gb for 11 pro anymore and yes your phones lenses flare are significantly different than mine . I use Huawei too for work their flare is not on your face.


apple should solve this problem other than keep telling their consumer to get other phone or it is “normal” to have this problem

Jan 2, 2021 10:11 AM in response to Dogcow-Moof

Yes a camera is a tool, but it is also a consumer product marketed to consumers who have migrated from using point and shoot cameras to using their phone. Peopleuse phones for their simplicity, although current phones have moved away from that in the process to provide more shooting control. A $1200 phone these days should have a better camera than a $250 point and shoot - which they do, but the lenses must match expectations, and people should demand they do. I love the image stabilization in the 12 MP, but what’s the use of it if videos have dancing green spots and ghosting?

Jan 2, 2021 11:12 AM in response to bobneedham

Do many people eat dinner every day with their Swiss Army knives, no matter how pricy?


No, because ultimately a multitool is never as good as dedicated tools, though they beat not having anything hands down.


"The best camera in the world is the one you have with you."


You have a $1200 device that happens to take amazingly good pictures and 4K/60 video along with being a phone and a portable minicomputer.


There are lots of camera store employees who can tell you about people who purchase a $5000 DSLR / lens combo and expect their photos to magically be perfect.


You can also drop $50K on an Arri Alexa and a suitcase of Zeiss lenses but I can guarantee you your video won't look like anything like a Hollywood production even if shot in 8K.


What's the use of it? It is a spectacularly useful tool for anyone who knows the true power of what they have in their pocket and uses it accordingly, and it's incredible in terms of a camera you always have with you.


This film is far from useless, quality-wise, and was shot on a 12 Pro Max.


https://youtu.be/GENlx_OKEmw







Jan 27, 2021 1:38 PM in response to _leefy

I didn't drink anything. I just understand how to avoid flares and am actually VERY happy with the camera on my phone.


You, on the other hand aren't happy. Constantly complaining here however, is really getting you nowhere.


There are enough photos littered throughout this thread from the primary competitors from Google to Samsung which proves this is not unique to iPhone at all.


Apple is not going to roll out some mythical update which eliminates lens flare. They just can't do that.


Honestly if you're that unhappy with your phone, perhaps iPhone isn't the best solution for you?



Jan 27, 2021 4:05 PM in response to MiamiC70

Are you suggesting I'm not welcome to post here if I'm not angry about the cameras in my phone? I hope not as that would be censorship and you can't censor anyone here. I'm here to offer counterpoint to the army of moaning whining complainers, so people coming to this thread don't think ALL iPhone 12 models are defective. They're not.


If your phone was defective, I'm glad Apple replaced it for you. That's great. But the vast majority of people complaining here don't have defective phones. They're simply taking awful pictures in many instances and blaming the bad output on the phone.

Jan 27, 2021 6:13 PM in response to gtx279

Well here's the thing with cameras. You need to learn how to best use the tool you own. Apple, Samsung, Google, Huawei, LG, etc., all use different cameras in their phones. If you own a Pixel, you learn how to best use the cameras in the Pixel. Just as you need to learn how to use the cameras in iPhone. I won a Nikon DSLR with lenses costing far more than my iPhone 12 Pro Max. My Nikon takes great photos. It also can take really crappy photos. I need to know how to take the best photos with my Nikon, just like I need to learn how to take great photos with my iPhone.


And that's what's wrong with this thread in total. People are expecting a degree of perfection no camera system is capable of. The expectation that all you have to do is point your phone, take a picture and EVERY picture will be perfect is unrealistic and frankly not possible. If you take a bad photo, which ALL photographers, even professionals do, you look at the photo, figure out what didn't work, learn how to avoid whatever went wrong and learn to take better photos.


There's an old saying in photography, "It's not the camera, it's the person behind the camera."


On a final note about 22 pages of this thread. Do you honestly think that's a high portion of the number of people who own iPhone 12? Not even close by a magnitude of millions upon million upon millions of iPhone 12 phones in use today. The number of individual (not repeat posters like you and me) in this thread is actually statistically insignificant in comparison to the number of people out in the world happily using their iPhone 12 cameras.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IPhone 12 Pro Max Lens flare

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.