Big Sur keep asking me for password in Macbook Pro

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Level 1

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Big Sur keep asking me for password in Macbook Pro

I just upgraded my MacBook Pro to Big Sur. However, after the upgrading, it boots normally. Then, ask me to pick user to log in. After picking a user it asks for password. Then, after entering the password. It gives black screen, then ask for password again. The process keep going again and again.

I tried to enter wrong password, it recognized that the password is not correct. This mean the keyboard is working.

I entered safe made, I got exactly same behavior. Could somebody help me?

MacBook Pro 13″, macOS 10.15

Posted on Nov 14, 2020 1:24 PM

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Answer 1

nbotros

Community Specialist

Nov 22, 2020 11:42 AM in response to talhammad

Hello talhammad,

Welcome to Apple Support Communities. We understand that you're unable to pass the login screen, and get into your Mac after updating to Big Sur. We understand the importance of getting this issue resolved, so you can gain access to your device, and we'd be happy to help.

Do you have another user account previously set up on your Mac? If so, are you able to log into this account? If you're able to, try resetting or changing the password for the account you're having trouble with, then try logging in again: Change or reset the password of a macOS user account - Apple Support.

Let us know if that helps. Cheers!

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Big Sur keep asking me for password in Macbook Pro

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