HBOMax and Apple TV iOS Remote Icons

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HBOMax and Apple TV iOS Remote Icons

I've noticed in the last month or so that icons of shows/movies playing on the TVOS app for HBOMax are not feeding into the Apple TV iOS remote. For example, if watching an episode from the Sopranos, the image was previously loading into the iOS Apple TV remote app. That's no longer happening. The only information flowing into the remote app is "HBO Max". Even the name of the episode and series isn't flowing in. When I watch HBO via Amazon channels, everything come in nicely (as it always has). Any thoughts?

Posted on Nov 14, 2020 3:53 PM

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Answer 1

Joseph_S.

Community Specialist

Nov 22, 2020 11:33 AM in response to lion184

Hello lion184.

Thanks for reaching out to Apple Support Communities. We understand that your channel icons are not displaying properly when using the Apple TV app. We will be glad to assist.

Please see the following resource: If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps

If the issue persists, Reset the Apple TV app

Cheers.

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HBOMax and Apple TV iOS Remote Icons

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