How do I turn the Closed Captions and SDH off on my Apple TV on a smart tv

Hello Angela1246,

Welcome to Apple Support Communities!

We want to help get Closed Captions and SDH turned off on your Apple TV app.

We see you viewed the Apple Support page for Change subtitles or languages for videos in the Apple TV app or iTunes Store - Apple Support

From the Apple Support page you visited, you'll want to use these steps:

"Subtitles on Apple TV, smart TV, or streaming device

1. On a Siri Remote or Apple TV Remote, press the Play/Pause button while watching a video to bring up the playback controls. Or on a remote for a smart TV, streaming device, or game console, press the button that brings up the video timeline.
2. Use your Siri Remote or Apple TV Remote to swipe up and select the Subtitles button . Or use your smart TV, streaming device, or game console remote to navigate to the Subtitles button .
3. Choose the subtitles that you want.

To change the default subtitles language in Settings, go to Settings > Video and Audio > Audio > Subtitle Language, then choose the language that you want. If you don't want automatic subtitles and you're using an Apple TV, go to Settings > Video and Audio, then turn off Automatic Subtitles. If you're using a smart TV or streaming device, go to Settings > General, then turn off Automatic Subtitles."

See here as well if the option isn't showing for only certain shows or movies: "If you don't see subtitles or language options

If you don't see subtitles or language options, they might not be available for that show or movie. Check the show or movie descriptions page in the Apple TV app to find out what subtitles or languages are available."

If you feel there is still an issue, restart your TV and then try again to see if the issue remains.

We hope this helps to resolve the issue so you can adjust the subtitles on the Apple TV app.

Cheers!

I have attempted this numerous times , it hasnt worked, this has just started after signing back into app usingQR CODE