Unable to send MMS messages on iPhone 12 pro

Anything having to do with MMS is still a carrier problem, not an iPhone problem. You must contact your carrier’s tech support and have them either fix it, or reprovision your account. You may need help from a tier 2 tech to do this.

Hi Kylie

I brought my son the iphone 12 pro for xmas and after discovering he can't send or receive picture messages we have done some research.Now I purchased his iphone with the esim at first we thought this was the issue.

So I had optus send me out a physical simcard and still can't send pictures or receive.

Next was told to update apple software thats done , MMS is turned on like we were told to do.

So I decided to try my simcard out and put it in the iphone 12 now my simcard is 4G so I sent a picture message between my sons iphone 12 with my simcard to my other sons phone and it worked .

So now I have worked out if the simcard has 5G on it you won't be able to send or receive pictures messages until the network company come up with a solution.

My solution around this is I will be contacting optus again and asking if my son can have a 4g simcard then his problem is solved.

If you have access to a 4g simcard off a friend ir family member that you can run your own test you will see :)

Hope this helps

Hi

I brought my son the iphone 12 pro for xmas and after discovering he can't send or receive picture messages we have done some research.Now I purchased his iphone with the esim at first we thought this was the issue.

So I had optus send me out a physical simcard which was 5G and still can't send pictures or receive.

Next was told to update apple software thats done , MMS is turned on like we were told to do.

So I decided to try my simcard out and put it in the iphone 12 now my simcard is 4G so I sent a picture message between my sons iphone 12 with my simcard to my other sons phone and it worked .

So now I have worked out if the simcard has 5G on it you won't be able to send or receive pictures messages until the network company come up with a solution.

My solution around this is I will be contacting optus again and asking if my son can have a 4g simcard then his problem is solved.

If you have access to a 4g simcard off a friend or family member that you can run your own test you will see :)

Hope this helps

Go to Settings/Messages and turn on MMS. If you don’t see a switch for MMS contact your carrier and ask them to provision MMS on your account. If you do see a switch and it is already on, turn it off, wait a minute, then turn it back on.

And coolihigh is correct; update to 14.3 if you haven’t yet.

I had the same problem. I am on Verizon. I am using in iPhone 12 Pro Max. This worked for me. Go to Settings > General > Reset> Reset All Settings. Enter your password and wait a few minutes for it to reset. WARNING: You will have to set up your settings again like Face ID and Apple Wallet, etc. But at least, MMS messages are working again.

Do you have Cellular Data enabled? MMS requires it. If you do, contact your cellular provider, as MMS is a carrier-provided feature.

jselfchicago wrote:

This started not working for me today. Wife has an Android. Not sure if that matters. I've sent her pictures this way 100 times today. All software is up to date. 11 Pro Max user here. I even reset network settings. Nothing works. I'm trying to send from Messages on MacOS

Note that you must have cellular data turned on for MMS to work.

If it just happened it might be a carrier outage. You can check this crowd-sourced site: Down Detector - outages and call the carrier’s technical support.

Hi

I brought my son the iphone 12 pro for xmas and after discovering he can't send or receive picture messages we have done some research.Now I purchased his iphone with the esim at first we thought this was the issue.

So I had optus send me out a physical simcard which was 5G and still can't send pictures or receive.

Next was told to update apple software thats done , MMS is turned on like we were told to do.

So I decided to try my simcard out and put it in the iphone 12 now my simcard is 4G so I sent a picture message between my sons iphone 12 with my simcard to my other sons phone and it worked .

So now I have worked out if the simcard has 5G on it you won't be able to send or receive pictures messages until the network company come up with a solution.

My solution around this is I will be contacting optus again and asking if my son can have a 4g simcard then his problem is solved.

If you have access to a 4g simcard off a friend or family member that you can run your own test you will see :)

Hope this helps

Have you updated to iOS 14.3? One of the items mentioned that was fixed was MMS.

While I don't see a switch for MMS contact on my phone, but updating iOS worked! I'm able to send MMS messages. Do I still need to get it activated from my carrier?

The switch is “MMS Messaging” in Settings/Messages. If there is no switch your account is not enabled with your carrier. You can still send picture messages to other iPhone users with iMessage.

In that case, you should contact your network provider to get the MMS service activated on your number.

I had the same issue. I saw an answer on here to turn MMS button on and off on and off on and off and I did that and then I went back to my message and my picture sent fine.

You need MMS enabled by your carrier. and in your Settings. See the Pic below

I got it to work by turning off iMessage and making sure mms messaging was enabled.