Issues with brand new iPhone 12 Pro Max

Hey I had the same issue, my phone just made a weird electronic noise and froze with pink squares/rectangles all over the screen. It restarted and went to the black apple screen and seems to be working fine as of now. What should I do though?

My issue started when the phone updated to ios14. None of the side buttons work, won’t turn off, won’t do anything at all. Flashing Apple icon....called Customer Service with zero help, only some **** text support or website support. Wasted my whole day trying to fix this... I should have NEVER bought this 12 Pro Max. Samsung here I go!!

[Edited by Moderator]

Sadly, anything made by the millions by humans can have sample defects.

If these steps do not address the issue:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

contact Apple Support directly and they will be able to help you further:

Contact - Official Apple Support

If you want help with your issue, please create a new thread.

In particular, define "fails" and what troubleshooting steps you have taken.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

iPhone 12 Pro Max replacement via Elg Grove, CA office.

Attempted sync to iCloud, stuck with black Apple logo on white background.

Non-responsive.

• Hard reset fails.
• Plug in to MBP to connect to iTunes fails.

Jsburr wrote:

Same here. My issue started when the phone updated to ios14. None of the side buttons work, won’t turn off, won’t do anything at all.

All iPhone 12s - 12, 12 Mini, 12 Pro, 12 Pro Max - shipped with iOS 14 preinstalled, so either you're discussing a different phone or there was a different cause.

Bradtheone wrote:

I should have NEVER bought this 12 Pro Max. Samsung here I go!!

Luckily Apple provides a 14 day full refund policy.

Enjoy whatever phone you choose to replace it.

Also note what I mentioned above about iOS 14; your phone shipped with it, so it would not have issues updating to it.

Hi, mine has done this today. It was working fine with around 80% battery and just turned off. It wouldn’t reset or even have the battery charging sign when plugged in. I am so frustrated as it’s only 15 days old!

when i click the off button on my iphone 12 max it takes longer for it to shut off, it’s not turning off exactly when i hit the button, it turns off 2-3 seconds later and it annoys me and i don’t know how to fix it.

I hv been to apple store. It’s the problem in the hardware unit so can’t get it fixed and apple store offering New unit which is working excellent. It’s in warranty go get the new one from store in replacement.

I just got my phone 2 weeks ago(256gb iPhone 12 Pro Max, Pacific Blue) and mine did the same exact thing. Seems to be working fine now though. I’m hoping it’s just software related. My 7 plus would just restart randomly but it quit after a few weeks. Hoping this is a similar issue.

The solution that ultimately worked for me in this non-responsive scenario was to allow the battery to completely drain (the screen would not turn off or respond to any stimuli), and then upon re-charging and turning it on again, it worked.

My frozen screen was white with a black progress bar following iCloud restore, so slightly different, but same complete freeze out scenario.

I experienced a variant of this problem in which the phone is completely unresponsive to any stimuli, including forced reset.

This occurred as a result of trying to cloud transfer between and old 12 Pro Max to a new 12 Pro Max. The solution was to let the phone run out of battery (die), after which it booted appropriately.

If your phone is non-responsive and you don't want to return it just yet, perhaps try letting it die then booting it up again.

Hi,

i bought iphone 12 pro max, and it will not start (not even low battery symbol with/without charging). I tried to force start the phone, but won’t work.