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FredM57 Author

Level 1

27 points

Issues with brand new iPhone 12 Pro Max

Just picked it up yesterday and it worked all day. Plugged it in to the charger for the evening and around 3:30am I was awakened by the room being lit up with this bright pink glow! I tried to reset it but it is completely non-functional. It follows a pattern: the Apple logo comes on with a black screen, it then goes blank and the Apple logo comes back with a backlit screen, then that goes out and a solid pink screen comes on for a few seconds and then it starts all over again.

None of the buttons work and it can't be turned off or switched to anything. It is completely non-responsive.

Waiting for 10:00 am EST to take it back to the AT&T store!

Sucks!!

Posted on Nov 15, 2020 3:48 AM

Top-ranking reply

Peter2525

Level 1

9 points

Posted on Nov 19, 2020 8:34 PM

Hey I had the same issue, my phone just made a weird electronic noise and froze with pink squares/rectangles all over the screen. It restarted and went to the black apple screen and seems to be working fine as of now. What should I do though?

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Similar questions

39 replies

Feb 16, 2021 12:20 PM in response to Peter2525

Hey I had the same problem made a weird noise and froze with pink squares all over screen? now it works, what should I do how did you solve this?

MrBill3

Level 10

103,906 points

Nov 17, 2020 4:45 AM in response to FredM57

Hello,

Start with this:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

Dogcow-Moof

Level 8

36,557 points

Dec 3, 2020 12:59 PM in response to vishwa95

That sounds like a sample defect; exchange it with your retailer or directly via Apple Support.

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,557 points

Jan 22, 2021 7:56 AM in response to aatli_us

Please contact Apple Support directly to have your phone examined.

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,557 points

Mar 5, 2021 5:27 PM in response to aatli_us

Contact Apple Support directly and they will be able to help you further:

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,557 points

Jun 10, 2021 8:28 PM in response to MPRAGE

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Jsburr

Level 1

8 points

Nov 16, 2020 8:00 PM in response to FredM57

Same here. My issue started when the phone updated to ios14. None of the side buttons work, won’t turn off, won’t do anything at all.

Jsburr

Level 1

8 points

Nov 17, 2020 4:59 AM in response to MrBill3

Ha, thanks but I won’t need the luck. It’s going back tomorrow. Should’ve known better then to grab from the first batch.

Jan 16, 2021 12:20 AM in response to caitybug003

That’s an easy fix friend. Go into Apple wallet settings and click on double click button to launch Apple Pay to the off position . This will solve your issue

Jan 20, 2021 11:33 AM in response to Peter2525

I had the same issue today. Exactly as you described it. My phone is working fine now. Tell me if your phone gave any trouble again or is it now working fine?