Iphone 13 pro not working anymore after charging
Hi, all
I charged my iPhone 13 pro with the normal charger and I came back to it after awhile and it was burning hot…like I could not hold it longer than 2 seconds because it would burn me. During this time the screen would flicker orange every minute or so, oddly enough my alarm went off and I could not turn it off.
So, I took it off the charger and set it aside. I went back to it several hours later and when trying to get it to work it only flickered an orange color. I tried charging it again and after 2 minutes it was hot, although not nearly as hot as it was earlier, so I unplugged it to avoid a fire.
There was nothing different in the charging routine that could have caused the issue. I suspect that there was a catastrophic failure with the battery and it fried the phone, but I am no expert. The phone never came in contact with water, never had a serious fall, and is new…bought new in February.
Has anyone had any issues like this? What was the solution? I am hesitant to get it repaired as I don’t want the issue to repeat because it is a serious fire hazard and safety issue to me and my roommates.
who can I contact to get this straightened out? Will apple replace it for me?
any help is greatly appreciated!
iPhone 13 Pro