iPhone 12 - Video Messaging Issue

I’ve been having issues sending videos via text/iMessage since I upgraded to the iPhone 12 Pro. The message goes through, but when it plays, you can only hear the audio. The screen is solid blue.

iPhone 12 Pro, iOS 14

Posted on Nov 15, 2020 4:38 AM

Reply
3 replies

Nov 23, 2020 6:18 AM in response to LNM80

Hello LNM80,


We understand that you're having trouble sending videos through Messages, in that it sends but there's no visual content. We'd recommend starting with some general troubleshooting to start.


Restart your iPhone - Apple Support


Also, was this occurring with all contacts or only certain ones? If certain ones, are they other Apple users or non-Apple users?


Lastly, is this occurring with every video that you send or is it only certain ones?


We look forward to hearing back from you!

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iPhone 12 - Video Messaging Issue

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