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Time Machine not working with Big Sur

time machine not working with big sur



[Re-Titled by Moderator]

Posted on Nov 15, 2020 9:04 AM

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Posted on Jan 28, 2021 4:55 AM

  1. Ok - for those of you struggling to get time machine to work after a Big Sur update - This is what I've tried and what finally worked for me.
  2. Once I had updated my 2015 macbook to Big Sur I re-formatted my external hard drive to APFS - I've always used either G-Drives and Seagate (cheaper) - annoying as I lost all my old bkps - thanks apple!
  3. I got to about 880GB of bkps when my G-Drive started making loud noises and either got "preparing backup" or "Time Machine could not backup due to errors" - thanks for the detailed error Apple!
  4. I ran disk utility on all my drives including the boot drive in recovery mode. I also left time machine running all night while it "Prepared the backup" - still no joy - at this point I'm tempted to re-install Big Sur - but I can't because I don't have a backup of my user account because my old Catalina backup is no longer compatible! Thanks Apple.
  5. I deleted some old large files on my macbook to free up space for the snapshots - still no joy. (Shame as really I wanted to back them up first)
  6. Uninstall CleanMyMac X and Sophos (basically any anti-virus stuff) - reboot try again - fail
  7. So I bite the bullet and buy a new 6TB Seagate drive (I'll definitely have enough space now!) and configured it as APFS - ran the backup and got to the same point about 880GB then Time Machine starts timing out again.
  8. I keep hitting the backup now button for the next 72 hours but still get the - oh so vague - "Time Machine could not backup due to errors" - warning! Thanks for the detail Apple.
  9. I decided that either my macbook's hard drive is corrupt or my external drive is corrupt - so I exclude the external hard drive from the backup and by hitting the options button in the time machine preferences and excluding that drive.
  10. I still get errors, so this time I exclude my main drive. Bingo! Approximately 10 days after I upgraded I get my first backup but only fro my external drive one. Whoop.
  11. Then I read somewhere that some third party Apps not found in the App store can cause Time Machine to fail - So I then go into a process of excluding folders from my my drive on my mackbook, first the "Applications" folder, then my "Systems" folder and finally "User" folder. If I exclude my "User" folder - the backup works! - Great I have a backup of everything except my own stuff!
  12. So then I got through and one by one exclude each "User", until I discover my own "User" folder is the one that makes the backup fail. Thanks Apple - surely Time Machine could have told me this!!
  13. Then I have a brain wave and decide to try and copy my "User" folder over to my external drive and sure enough the copying fails and I get a very specific error, that says something like "There is a problem with your Photos Library and cannot be copied" - Bingo!!
  14. After a quick search I find how to repair my photo library - https://support.apple.com/en-gb/HT204967 and after a couple of reboots I get my first full backup of my laptop!


So to conclude, one of the things to try if your Time Machine doesn't work on Big Sur, if you have space on an external drive - try copying the files over manually first - to see if any of them are corrupt.


It's ironic that it was apple's own software 'photos' was the one causing me all the trouble.


I hope this helps someone and thanks Apple! It's great when it works, but when it doesn't - Arrrrrrrggggghhhhh!!!

79 replies

May 27, 2021 9:30 AM in response to free2worship

I posted this question when I bought my new iMac in December 2020 with Big Sur already loaded. I understand Time Machine does not work for e-mails with Big Sur as it once did. I kept El Capitan on my old iMac and TM works with MAIL; but with Big Sur and apparently some earlier OS, the easy functionality of MAIL and TM was lost.


E-Mails can still be retrieved from external back-up drive with Big Sur but it is a comparatively messy business, not the easy mail retrieval of El Capitan. I have been through all the hoops with Apple Support and the answer is that we have lost a valuable tool.

May 27, 2021 10:02 AM in response to RBSB60

FWIW - I have been using Macs for over 3 decades- currently running/using minimacs, one 2018 version for current everyday and one 2014 version for Time Machine backup ( which does not run big sur but latest system 10 ) Changed to big sur in Feb. 2021 Email works but all new email comes in as trash, and until you move it to archive or actual email, reading it is a mess, since if you try to read email A by clicking on it, email B,c, or d comes up instead. As to time machine backups via other mini, or solid state external drive - all seems to be ok.


However- about 10 years ago, I used a free program called SymbolicLinker, which allowed me to assign a partitioned volume other than system volume to contain emails and certain other documents. Required making a change in email application library as it was before system 10. Still works thru all later changes- as long as one keeps the NAME of the partitioned volume the same between and during all upgrades and newer macs.


Might be worth checking out

May 27, 2021 11:50 PM in response to tbirdvet

Yes, it took me a long weekend and interaction with numerous Apple Support people to discover Mail and TM did not work as of old. It does not appear to be an Apple priority to make it work again.


MailBackupX is news to me. I now save anything I might want to keep on the iMac and hope I don't delete anything I will want in future. So far, so good but one day, I will want to retrieve and e-mail long gone. I use my iMac just for personal use so it is unlikely to be crucial. If I were in business, it would be a bigger issue.

Time Machine not working with Big Sur

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