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Time Machine not working with Big Sur

time machine not working with big sur



[Re-Titled by Moderator]

Posted on Nov 15, 2020 9:04 AM

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Posted on Jan 28, 2021 4:55 AM

  1. Ok - for those of you struggling to get time machine to work after a Big Sur update - This is what I've tried and what finally worked for me.
  2. Once I had updated my 2015 macbook to Big Sur I re-formatted my external hard drive to APFS - I've always used either G-Drives and Seagate (cheaper) - annoying as I lost all my old bkps - thanks apple!
  3. I got to about 880GB of bkps when my G-Drive started making loud noises and either got "preparing backup" or "Time Machine could not backup due to errors" - thanks for the detailed error Apple!
  4. I ran disk utility on all my drives including the boot drive in recovery mode. I also left time machine running all night while it "Prepared the backup" - still no joy - at this point I'm tempted to re-install Big Sur - but I can't because I don't have a backup of my user account because my old Catalina backup is no longer compatible! Thanks Apple.
  5. I deleted some old large files on my macbook to free up space for the snapshots - still no joy. (Shame as really I wanted to back them up first)
  6. Uninstall CleanMyMac X and Sophos (basically any anti-virus stuff) - reboot try again - fail
  7. So I bite the bullet and buy a new 6TB Seagate drive (I'll definitely have enough space now!) and configured it as APFS - ran the backup and got to the same point about 880GB then Time Machine starts timing out again.
  8. I keep hitting the backup now button for the next 72 hours but still get the - oh so vague - "Time Machine could not backup due to errors" - warning! Thanks for the detail Apple.
  9. I decided that either my macbook's hard drive is corrupt or my external drive is corrupt - so I exclude the external hard drive from the backup and by hitting the options button in the time machine preferences and excluding that drive.
  10. I still get errors, so this time I exclude my main drive. Bingo! Approximately 10 days after I upgraded I get my first backup but only fro my external drive one. Whoop.
  11. Then I read somewhere that some third party Apps not found in the App store can cause Time Machine to fail - So I then go into a process of excluding folders from my my drive on my mackbook, first the "Applications" folder, then my "Systems" folder and finally "User" folder. If I exclude my "User" folder - the backup works! - Great I have a backup of everything except my own stuff!
  12. So then I got through and one by one exclude each "User", until I discover my own "User" folder is the one that makes the backup fail. Thanks Apple - surely Time Machine could have told me this!!
  13. Then I have a brain wave and decide to try and copy my "User" folder over to my external drive and sure enough the copying fails and I get a very specific error, that says something like "There is a problem with your Photos Library and cannot be copied" - Bingo!!
  14. After a quick search I find how to repair my photo library - https://support.apple.com/en-gb/HT204967 and after a couple of reboots I get my first full backup of my laptop!


So to conclude, one of the things to try if your Time Machine doesn't work on Big Sur, if you have space on an external drive - try copying the files over manually first - to see if any of them are corrupt.


It's ironic that it was apple's own software 'photos' was the one causing me all the trouble.


I hope this helps someone and thanks Apple! It's great when it works, but when it doesn't - Arrrrrrrggggghhhhh!!!

79 replies

Dec 24, 2020 1:16 PM in response to EFish25

In my case it hasn’t to do with Sophos as I don’t use it. I played a bit with the Time Machine settings and for the moment it seems to work as supposed. I removed the Time Capsule from Time Machine and added it again. That caused kind of a network crash. My Time Capsule vanished from AirPort utility software and after some time it reappeared. Now my MacBook runs backups on Time Capsule. It behaves a bit strange. For example if the backup is 100MB it runs the first 40MBs in seconds, then it comes to a more or less standstill, it takes minutes to reach 41,2 MB and then all of a sudden it is completed. I really don’t understand what is going on but at least it works. Maybe someone else can give it a try removing and re-adding Time Capsule from Time Machine and give feedback if that helps?

Dec 27, 2020 10:29 AM in response to tbirdvet

With LaCie drive. Not working. Used DiskUtil to partition drive. I made current partition just above current size (about 700G). Made new partition with the rest of the space (about 1.3G) (sT drive). Ejected drive, rebooted, attached drive and changed Time Machine drive to new partition. Waited for backup to start and it completed "Preparing to Backup" and started a complete new backup (very large). Hope this helps. Old backups still on other partition. Will continue to use new partition for Time Machine.

Jan 28, 2021 6:36 AM in response to jcp-123

In fact this (removing Sophos) did not prove to be a long-term fix. I started to experience other issues with Big Sur when copying files (file transfers stuck), when booting up (incredibly slow) and Time Machine. In the end the only solution was to download the Big Sur installer, create a USB installer disk and do a totally fresh install to the Mac's SSD. I then restored everything from iCloud (not TM) to avoid copying back any problems. Photos took a long time to rebuild but it is now 100% stable.

Feb 2, 2021 1:41 AM in response to gordonlangley

Quick update on this issue:


I was still getting the “Time Machine can’t backup error” and I am now pretty sure is was because my apple TV was using a ‘photos’ folder from my laptop to run a screensaver slideshow. Anyway since I’m paying for iCloud storage to backup my photos anyway, I’ve decided to exclude the ‘photos’ folder from the Time Machine backup altogether. Apparently sharing a ‘photos’ folder across a wifi network is some sort of security issue for Time Machine – even when I’m securely logged into two APPLE products… eeesh. Good new is my new seagate drive is a lot quieter than my old drive and I finally have stable hourly backups running with no issues.

Feb 13, 2021 12:17 PM in response to tbirdvet

I have read through this entire thread and tried several suggestions. I verified I do not have the third party apps also mentioned. Time Machine will not work.


I have a Macbook Air 13 running on Big Sur 11.2.1. I use a Western Digital My Book external hard drive for my time machine. It has always worked. For years. And now I get nothing but can't back up due to errors.


I took the suggestion and using disk utility changed the format from APFS to Mac OS Extended. Somehow after the first time back up the container changes back to APFS and you guessed it - will not work.


What Apple voodoo is this?

Feb 14, 2021 8:27 AM in response to tbirdvet

I read a couple of conversations in discussions.apple.com & also an apple article. Both triggered me to try this and worked for me. Perhaps for you. I went into Time Machine and Removed the backup drive where you can Add or Remove. Then I Added back again. My backup finished as they had in the past. Hope it works for you AND continues to work for me.

Feb 14, 2021 8:58 AM in response to Tbone_CA

With Big Sur if you start with a clean drive no matter how it is formatted it will change to APFS when first being used. In your case not sure why it does not work. I use WD blue drives with my Imac and have no issues. Perhaps your MyBook drive is the issue for some unknown reason. I can only suggest getting another drive to try.

Feb 27, 2021 10:42 AM in response to tbirdvet

This is so aggravating. BigSur has been a ton of headaches so far (Bluetooth issues, kernel panics, mail app & exchange fails, and now time machine issues).


I tried the remove and erase and re-chose the back-up disk. 1st backup was fine, 2nd back-up was fine. 24 hours later, the error is back.


This is BigSur's issue...just like the horrible bluetooth lag that never existed on the same hardware with Catalina. Or the Mail issue, which is fine on my Catalina MacBook Pro but not on the iMac with BigSur. It's some of the laziest and most bug ridden I have ever seen from Apple.

Mar 2, 2021 7:24 AM in response to tbirdvet

I don't have a definitive solution, but only an (anecdotal) partial solution which may help in some cases. After upgrading to Big Sur 11 four weeks ago I was unable to get TM to work at all, despite trying most suggestions in this thread and elsewhere. Back-ups would get stuck on "preparing" and occasionally get past that point then get irretrievably stuck about 25% to 50% through the back-up.


Summary: Using the System Preferences/Time Machine I unselected the target disk, disconnected it from USB, reconnected, then reselected it again and tested it. Initially it made no difference. However, following some advice I did this back-to-back several times, and on the 4th or 5th time something "clicked" and it promptly did a quick back-up. Its still working but has regressed somewhat. It backs up regularly, but on-screen it goes through the process and gets about 50%, when it pauses any visual progress for about 5 - 10 minutes. At this point it jumps to "Cleaning up.." and apparently completes/closes. It shows a finished back up, and this can be accessed by TM. I have checked some files I am working on and they appear to be backed up OK; but I can't yet be certain that its failing to back up some other files?


Detail context: MacBook Pro 15 2014. External disk WD My Passport 2TB (HDD). This was initially formatted HFS+, until out of frustration I binned the existing TM folder and Time Machine took that as an invitation to reformat the volume to APFS (it remains APFS). Ok, and it created an initial new back up with no problems, actually I found it very quick considering it was 400+GB. It then immediately went back to getting stuck on "Preparing...". Until I did the above.

Hoping to avoid these little problems I had done a clean OS installation (Macintosh HD internal erased, reformatted and new OS install), new app installs, plus manual transfer of data. I also initially suffered from the reported Bluetooth drop-out problems but this seems to have been solved for me since the 11.2 update.


My next move will be to change to a SSD. Apple says the older HDD should still work OK (HFS and APFS) but other commenters see problems and are not enthusiastic. e.g. Bombich at Carbon Copy Cloner, who doesn't recommend them any more (for his back-up software). https://bombich.com/kb/ccc5/choosing-backup-drive

Mar 11, 2021 7:03 PM in response to tbirdvet

I had experienced the same problem when I upgraded to big sur. I fixed it by removing the Sopho Home from my Mac. I suggest if anyone found the time machine is not working on big sur, try to remove the anti-virus then restart the mac and try again. If the problem can be fixed than try to looking for another anti-virus software.

May 8, 2021 10:39 PM in response to tbirdvet

All,

I have experienced the same problem with Time Machine on Big Sur where as I was not able to complete my initial backup.

It was very slow and failed after approximately 15 minutes. My Time Machine backup target is a remote network drive that is formatted with the Apple Extended Journaled filesystem. I initially thought it was a Big Sur problem but I soon figured out that this was not the case because my wife's macbook air Time Machine was working flawless to the same network drive and with the same version of Mac Big Sur.

It was something specific configured on my Mac and I figured out that on my Mac Crowdstrike Falcon was installed by my company. This protects your system from Cyber Attacks and does some kind of AntiVirus scanning.


Anyhow, as a test I uninstalled this software with the following command:


sudo  /Applications/Falcon.app/Contents/Resources/falconctl uninstall


And guess what, Time Machine started working without any errors...

Of course I want to keep my system protected, but it would be great if someone else has found a workaround where both Crowdstrike Falcon and Time Machine can work together.


Just a small tip: Time Machine does not provide a lot of logging out of the box.

You can use these commands below in a terminal to get some more real-time debugging information when you are troubleshooting Time Machine.


sudo tmutil logging --debug


log stream --predicate 'subsystem == "com.apple.TimeMachine"' --info



May 18, 2021 11:12 AM in response to tbirdvet

I have a new MacBook Air (which is running Big Sur) and all my backups in Time Machine were from my older MacBook Air which was running an older version of IOS (High Sierra). When I enter Time Machine with the EHD plugged in to the newer MacBook Air, it doesn't show any of the older backups within Time Machine? Why is this so? Can this be rectified please?


Many thanks for any help given.

May 18, 2021 3:42 PM in response to Ian Thompson4

One possible issue you might check out. Big Sur has a plethora of ' enhanced' security issues- features. One must carefully check to see just what external disks/volumes it is allowed to connect to. Having spent a few hours in going from Catalina and external backup time machine disks to get Big sur time machine to accept and work, I eventully spent time going thru the security issues with hints and help from forums like this. Wish I could say go to xxxx in preferences and then to yyyy ,etc

but I did not document all the steps. So my comment is just a suggestion as to where to look. Some old macbook air ( I have one but did not attempt to upgrade to Catalina ) depending on date and may be able to give a few hints as to how to get to time machine- catalina- etc.



Time Machine not working with Big Sur

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