Error S7336 trying watching Netflix on Safari after Big Sur upgrade

Hello,

just upgraded to Big Sur and realized that, attempting to watch a show on Netflix, the playback stops after few seconds with an error S7336 (not referenced in Netflix's support guide); also it says to contact Apple support.

Further, the error message says that there might be an issue with HDCP however, before the upgrade I was able to watch Netflix on my Mac without any issue.

I'm able to watch the very same show on the same Mac using Chrome.

Is anyone experiencing something similar?

Thanks!

MacBook Pro 13″, macOS 10.15

Posted on Nov 15, 2020 10:43 AM

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Question marked as Top-ranking reply

Posted on Dec 6, 2020 5:32 AM

Hey there!


I just found out that my monitor is Dell P2719H has DisplayPort 1.2 and HDMI 1.4 which only support HDCP on HDMI port.

After a few weeks struggled with this same issue I have switched from the DisplayPort to HDMI and it worked well.


So check which ports your monitor is HDCP supported.

I know it sound kinda stupid at first but I hope this will meet your situation. ;)


Thanks~

19 replies
Question marked as Top-ranking reply

Dec 6, 2020 5:32 AM in response to Alessandro Demaria

Hey there!


I just found out that my monitor is Dell P2719H has DisplayPort 1.2 and HDMI 1.4 which only support HDCP on HDMI port.

After a few weeks struggled with this same issue I have switched from the DisplayPort to HDMI and it worked well.


So check which ports your monitor is HDCP supported.

I know it sound kinda stupid at first but I hope this will meet your situation. ;)


Thanks~

Dec 9, 2020 1:25 AM in response to VuKhuong

I am also using Dell monitor, but mine is P2314H. It is connected to my MBP via VGA, so yes, it most likely does not support HDCP.

But, the funny thing is that the issue I have is happening only when using Safari. When the Netflix page is loaded on Chrome, it does not matter on which screen I want to watch the content - it works! But with Safari, it works only if I disconnect the secondary screen. So it is either not related to HDCP, or Chrome somehow manages to override the problem.


Feb 17, 2021 10:00 AM in response to Alessandro Demaria

I have also experienced this after a while watching Netflix fullscreen on Safari. However, this problem isn't just constrained to using external displays. Safari has been updated several times in the past 6 months. Since then, I've had issues with watching Youtube, Netflix, and fullscreen videos through Safari. Ive experienced Screen flickering on Safari when fullscreen as well. Seems like Safari isn't optimized for older macs right now.

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Error S7336 trying watching Netflix on Safari after Big Sur upgrade

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