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iPhone 12 Pro Max, unresponsive screen on my phone when it’s on a flat surface, it doesn’t respond to my thumb, cannot unlock it and it doesn’t work in certain apps. My other fingers seem to work fine. Once I hold the phone in my hands it works properly
[Re-Titled by Moderator]
Not positive, but I believe 14.2.1 started my unresponsive screen issue. I first noticed it when unable to select specific dates in Google Calendar. Then just earlier this evening I struggled to type a simple text message. It seems the unresponsiveness for me is primarily towards the bottom of the screen. After a normal reboot the issue went away. My phone has been doing it while being help upright. 12 Pro Max with Otterbox Defender screen-less edition case
Not positive, but I believe 14.2.1 started my unresponsive screen issue. I first noticed it when unable to select specific dates in Google Calendar. Then just earlier this evening I struggled to type a simple text message. It seems the unresponsiveness for me is primarily towards the bottom of the screen. After a normal reboot the issue went away. My phone has been doing it while being help upright. 12 Pro Max with Otterbox Defender screen-less edition case
Hye there
i've got the same issue that
i try to restart my iphone out of sudden after its reset it, my i phone doesnt work at all it cant be touch. Then i go to youtube to find 'how to fix my ip12 that cant be touch'
i followed that instruction and luckly i got my iphone back.
i think it happen due of security purpose might be to void that be stollen from someone.
hope it work for you guys
Went to Apple Genius Bar, they asked me to reset the phone and set up as new Lol. Pretty much what I predicted and told them, but the issue is still there. Waiting for another appointment. It became something really annoying
I have the same problem with my new iPhone 12 pro. I can’t turn on the screen if it is not taken up into my hands. No way to just touch and see the time or to turn it on if it is lying on a surface. It was even more unresponsive before updating to 14.2.1. but the update didn’t solve the problem entirely.
I feel you. It is annoying, especially with an expensive phone. The latest updated didn’t resolve the issue entirely. They replaced my phone and still the same. When I connect it to a charger, it works fine. I guess it’s something software related and electrical conductance. I can only reproduce the issue when the iPhone doesn’t touch my body and I try using it with sides of my fingers when the surface I touch the screen with is wider, i.e. works with top of my fingers just fine. Hope it makes sense what I just described
iPhone 12 pro max .. yes same problem for me too for example using WhatsApp I can type a message but when I press the blue send arrow .. I have to prod it several times .. but happens with other apps regularly I didn’t notice it till 14.2.1 I have.a flexible see through back case .... I just tried to move the cursor to fix a typo here and again it was unresponsive needed several attempts... help !
I too am having an unresponsive screen issue. Took it completely out of its protective case and for 5 mins I could neither shut down the phone - or type on it - it is the iPhone 12 - brand new and no way that I know of doing a hard reboot.
I have had the worst experience with my brand-new, iPhone 12 Pro Max. It is brand new, but the screen will not respond. It won't accept any touch commands whatsoever. I spent over 2 hours with Apple phone support with no luck. As such, they want me to take it into my nearest Apple store, but I can't get an appointment. THIS IS RIDICULOUS. IT IS A BRAND NEW $1,200 PHONE!!! I haven't even owned it for 24 hours.
Another ME TOO. IPhone 12 Pro Max totally unresponsive to any touch. Cannot reboot or shut down. Apple tech via message was worthless. Offered me an appointment at Apple Store 3 days from now. Obviously this is not an isolated issue.
Same issue. Tried to work with Apple but no joy. Been a customer for 10+ years but when they said I couldn’t return/replace the phone because I was on the upgrade plan and the stores weren’t taking return/replacements, they lost me as a customer forever. Never expected to have this experience with Apple. Buying a Samsung. I’m sure I’ll miss the Apple ecosystem. Sad Goodbye.
Very disappointed after reading there are so many defective 12 Pro Max iphones out there. Same problem with the unresponsiveness of the phone to touch. Looks like more of a hardware problem than software to me. 1,200 bucks. I want my money back.
Don’t give up. Call or chat with Apple support and immediately ask for upper tier support. Once I was able to work with an upper level tech, we resolved the problem easily. Wish I could remember how, but it involved accessing a mystery menu on my computer (phone has to be connected to computer) by holding down 3 keys, then resetting. Instantly, phone was working like usual. The tech said it was “just a hiccup, sometimes happens”. Was too relieved to take issue.
Today, I spent the whole day calling T-Mobile experts and tech support and I stayed 28 minutes waiting to get an answer. I have the same problem with my I-Phone 12 Pro Max - with unresponsive screen, can't even shut off or turn on and I tried many things as suggested by the Apple Tech support group - i.e. hold the volume button with the power button, hold the volume up and down one at a time with the power button - and NOTHING WORKED. Finally the Apple Tech expert (???) suggested I had to bring it to the closest Apple Repair Store and he gave me the address and the number. When I contacted the store, they said I had to make an appointment and the closest I got was on December 28 at 5:50 pm. This means I have no phone in this eventful Christmas season. After 25 minutes passed I got a call from the store and they said "no technician will be available on that date, hence it will be cancelled". It was a nightmare after buying this phone for more than two thousand dollars (2 units for me and wife). I read the above complaints and I realized I was not alone. Let us try to get our money back. This is a bad device!!!
How were you able to make calls to T-Mobile and Apple if your phone doesn’t work? I assume you had access to another phone. Apple can fix the problem if you call or chat with rep, but you must ask for higher tier of support than the one who takes your call. The solution involves connecting your phone to your computer, then accessing a certain menu for some kind of a reset. Takes less than a minute, and your phone will magically work again.
I'm having the unresponsive screen issue on my iPhone 12 Pro Max, too. I've already had to do the soft reset 4 times today after laying the phone on flat surfaces for 10+ minutes. This is crazy -- an $1100 phone that has to be reset multiple times per day.
iPhone 12 Pro Max touch screen not working
