Hey, I am having trouble downloading music and apps even though I have $15 worth of credit, what do I do?

Hi, kim1619.

Thank you for posting in the Apple Support Communities.

We understand that you were experiencing issues downloading content with your Apple ID. If you’re still unable to download music or apps, we’d like to get you pointed in the right direction.

If you see an error about your account being disabled in the App Store and iTunes, this is a great reference:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

If you’re experiencing an issue with making a connection to the Apple servers, the steps outlined here may be helpful:

If you can’t download or update apps on your iPhone or other Apple device - Apple Support

Best Regards!