Keynote crash

I updated to Big Sur and now I cannot open any of my old Keynote files, Keynote crashes when I try opening any of them. ¡HELP! I need them to work and Keynote stopped working

MacBook Pro 15″, macOS 10.14

Posted on Nov 16, 2020 7:53 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2020 6:21 AM

There are many posts in the discussion with this problem. Try resetting Keynote as follows:


complete all of the steps in the order listed:

 

1.    ensure you have a current backup of all your user files, saved to a separate drive

2.    close all applications

3.    uninstall Keynote; for this procedure to work, an application removal tool must be used, App Delete has a free trial and works for this procedure. It can be downloaded from the developer’s website here:  App Delete

4.    empty the Trash (Finder > Empty Trash)

5.    restart the Mac (Apple Menu > Restart);  Immediately after the Apple startup sound, press the shift key on the keyboard, release shift when the Apple icon appears. Start up will take longer than usual as the Mac is performing a software repair of the start up drive

6.    After the Mac is fully powered up, restart the Mac normally:   Apple Menu > Restart

7.    reinstall Keynote from the Mac App Store Application

8.    Restart the Mac again


Post back and confirm if this helped

Similar questions

11 replies
Question marked as Top-ranking reply

Nov 30, 2020 6:21 AM in response to eugenia299

There are many posts in the discussion with this problem. Try resetting Keynote as follows:


complete all of the steps in the order listed:

 

1.    ensure you have a current backup of all your user files, saved to a separate drive

2.    close all applications

3.    uninstall Keynote; for this procedure to work, an application removal tool must be used, App Delete has a free trial and works for this procedure. It can be downloaded from the developer’s website here:  App Delete

4.    empty the Trash (Finder > Empty Trash)

5.    restart the Mac (Apple Menu > Restart);  Immediately after the Apple startup sound, press the shift key on the keyboard, release shift when the Apple icon appears. Start up will take longer than usual as the Mac is performing a software repair of the start up drive

6.    After the Mac is fully powered up, restart the Mac normally:   Apple Menu > Restart

7.    reinstall Keynote from the Mac App Store Application

8.    Restart the Mac again


Post back and confirm if this helped

Dec 26, 2020 11:34 PM in response to harmjanriksen

harmjanriksen Said:

"Resetting Keynote according to these steps didn't help. Keynote keeps crashing when opening. Please advise!"

-------


Reinstall the macOS:

Nothing would be lost. It's just that misplaced items would be placed back to where they should be and corrupt system files would be replaced by clean files. Go Here: Reinstall macOS - Apple Support. Use the third bulleted method: [command + r]. Prior to performing the reinstallation, to prevent data loss, be sure to Back up your Mac with Time Machine.

Dec 26, 2020 11:36 PM in response to harmjanriksen

harmjanriksen Said:

"Resetting Keynote according to these steps didn't help. Keynote keeps crashing when opening. Please advise!"

-------


Inform Apple of this:

Do your Part: Inform Apple of your feedback of this issue. Include how you’ve troubleshot this, and your results.  Apple wont get back to you directly, but the more feedback they receive from its users, the more likely they will know what needs to be fixed.

  1. Go Here: Feedback - macOS - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Select: "Application/Utilities" for the "Feedback Area"
  4. Proceed from there as necessary

Feb 15, 2021 7:54 PM in response to Gary Scotland

I successfully upgraded to Big Sur, all of my Apps work except for Apple's "Keynote, Pages and Numbers". Keynote crashes immediately when launching. I have tried everything under the sun....including two 3 hour phone conversations with the "geniuses" in Apple tech support. I reinstalled Big Sur two times. I cleared the NVRAM, PRAM and SMC multiple times. I tried launching my Keynote files from an external hard drive. I also removed and or disabled all my extensions. I even threw out software that was barely used.


I even tried installing "App Delete" and precisely followed the instructions with no success.

Feb 16, 2021 9:55 PM in response to eugenia299

It seems Apple is more concerned with developing contact tracing and moving into being Big Brother than they are at making their own productivity software work. I was having major issues with Catalina recently - Fusion360 quit working, couldn't connect to my Makerbot, all sorts of issues that just "happened" and so I updated to Big Sur. Now I can't get a presentation done for clients, Adobe software runs horribly...


But Fusion and my Makerbot work most the time now..



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Keynote crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.