software conflicts.

Question

software conflicts.

I have Mac 10.13.6 installed and I recently downloaded Microsoft office from a work server. since then, Safari keeps stopping, it doesn't load webpages and I get messages like 'the connection to the server failed or was dropped'. Mail in Outlook appears to be affected as well in that mail does not send automatically when the send button is pressed and I have to go to outbox and press send maybe a half dozen times to get the mail to send. Downloading files is now a nightmare, I cannot download security or application updates because of this problem.

do I delete Microsoft office and buy my own version (which is a tad expensive) or is there some other conflict that others have had? I have tried isolating my office software suite by turning off the Microsoft auto-updater but the problem persists. I am sure this is a software problem as I appear to have a good internet connection.

any help would be greatly appreciated.

regards,

Curtis

Posted on Nov 16, 2020 9:19 AM

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Answer 1

MoonJ.

Community Specialist

Nov 24, 2020 1:43 PM in response to Curtisfrustrated Macuser

Hey Curtis,

We understand after installing Microsoft Office, you are experiencing issues with Safari, the Mail app, and downloading/update apps. We will do our best to assist.

If the Mac is connected to Wi-Fi and there is another one you can test, try that. If issue doesn't happen using the different Wi-Fi network, you may want to contact your internet service provider.

If you do not have another Wi-Fi network to test or it doesn't resolve the issue, test in safe mode: How to use safe mode on your Mac If issue doesn't appear in safe mode, restart normally and verify issue is resolved. If it does happen in safe mode, follow the section in the link labeled "If this issue continues in safe mode".

Best regards.

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Answer 2

BDAqua

Level 10

250,253 points

Nov 25, 2020 2:51 PM in response to Curtisfrustrated Macuser

OK, if still a problem let us see an etrecheck report.

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Answer 3

Nov 25, 2020 5:29 AM in response to BDAqua

thank you for your help. the problem is still there in safe mode but I am going to restart in safe mode again just to see if it clears it. the problem persists out of safe mode.

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Answer 4

Nov 24, 2020 2:08 PM in response to MoonJ.

Dear MoonJ,

thank you for reaching out to me. I shall try this tomorrow and see what happens and get back to you. I think this is an unintentional software conflict but in the old days "Conflict Catcher" was there to help.

best wishes,

Curtis

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Answer 5

BDAqua

Level 10

250,253 points

Nov 24, 2020 2:36 PM in response to Curtisfrustrated Macuser

Sort of a modern day Cassidy & Greene...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

You can save us asking dozens of questions by submitting a report from this App for us to look at…

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

The important part is...

https://pastebin.com/embed_js/KuvnghqA

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

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software conflicts.

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