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User profile for user: clp698
clp698 Author
User level: Level 1
15 points

Cannot control Homekit remotely

Since IOS 14.2 was installed, I have not been able to control Homekit devices remotely. When I am at home and on my home wifi, everything works. But when I am using cellular I cannot control Homekit devices. When I try, whether using my Apple Watch or my iPhone, Siri says, "you must be on wifi or enable the Home App for remote access. For the life of me, I don't know how to enable the Home App for remote access. I was on the phone with two Apple Tech Support specialists for over and hour and they had no answers. As such, my case was accelerated to a higher level. I have uploaded IOS screen prints showing (1) my Home App when on my home wifi and (2) my Home App when I not on my home wifi.



Anyone else having this problem?

Posted on Nov 16, 2020 9:22 AM

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User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Posted on Nov 24, 2020 1:47 PM

Hey there, clp698!


Thanks for reaching out in Apple Support Communities! We understand you're trying to control your smart home accessories, but get a message about using them remotely. We love our home accessories and can help with yours.


To allow remote access, follow the steps in this resource:


Remotely access your smart home accessories from Apple Watch - Apple Support


All the best.

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User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Nov 24, 2020 1:47 PM in response to clp698

Hey there, clp698!


Thanks for reaching out in Apple Support Communities! We understand you're trying to control your smart home accessories, but get a message about using them remotely. We love our home accessories and can help with yours.


To allow remote access, follow the steps in this resource:


Remotely access your smart home accessories from Apple Watch - Apple Support


All the best.

Reply
User profile for user: clp698
clp698 Author
User level: Level 1
15 points

Nov 24, 2020 5:31 PM in response to jeremy_v

After being on the phone with Apple Tech Support for over an hour making changes to my Apple TV, finally got it working, Then today, I upgraded to the iPhone 12 and now I am back to same old problem. I can't believe I have to keep jumping through these hoops for Homekit. Is that the same for Alexa and Google Home?

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Cannot control Homekit remotely

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