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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
hello please help me 😭 my airpods are stuck in this case, its really thick and hard plastic like it literally doesnt move at all. its the type that has the liquid glitter in it. ive been trying to get it off for 2 days and it has not budged. the top comes off soo easily but the bottom is impossible. pls pls pls suggest what i should do
[Re-Titled by Moderator]
The easiest way to remove this and also not damaging (when I did attempted this) is I put the lighting charging cable into the charging slot and held the hard plastic part of the cable and pushed up whilst holding the case from the sides. A couple of firm pushes and it should come straight out; I really hope that helps :)
The easiest way to remove this and also not damaging (when I did attempted this) is I put the lighting charging cable into the charging slot and held the hard plastic part of the cable and pushed up whilst holding the case from the sides. A couple of firm pushes and it should come straight out; I really hope that helps :)
Hello,
Hmm, you can still remove the AirPods, correct? If so, take them out, and then try putting the case in the refrigerator, or gently warming it to see if it helps.
If you can't get it out, if can order a replacement charging case here:
Order replacements for Lost or Missing AirPods
Good luck.
Hello,
Putting it in the refrigerator might make the charging case or the outer case shrink and therefore it might slide out. Roughly equivalent to putting your hand in cold water when you can't remove a ring. Just a thought :-)
Good luck.
thank you for the response! just wondering, what would putting the case in the refrigerator do??
Thank you smart internet stranger. This worked to remove my daughter’s impossibly stuck case!
You are so welcomeeee, thank you for the compliment; hope you have a lovely day !
AirPods stuck in super thick hard shell plastic case
