Anyone elses Iphone 12 Pro max rear camera appearing black in the Camera App ? Also the flashlight has stopped working which makes me suspicious, front camera seems fine, it hasn't been dropped or anything and everything worked fine for a couple days until this afternoon. Wondering if I'm maybe missing some weird setting with the new camera features that is making everything black or disables the camera module ?
iPhone 12 Pro Max, iOS 14
No one wanted to believe a brand new phone wasn’t working either, they all wanted to think it was user error, if you have a store close enough from wherever you bought it , I’d try to get it swapped for a new one asap. Over the phone they all tried to get me to send it in for repair under warranty. If you get on with AppleCare they can remotely run a hardware diagnostic to definitively test the rear module.
No one wanted to believe a brand new phone wasn’t working either, they all wanted to think it was user error, if you have a store close enough from wherever you bought it , I’d try to get it swapped for a new one asap. Over the phone they all tried to get me to send it in for repair under warranty. If you get on with AppleCare they can remotely run a hardware diagnostic to definitively test the rear module.
iPhone 12 Pro is having the same problem with the back lenses but the 0.5 & 2x lenses do work in different camera modes.
-Video mode: Only 0.5x works
-Photo mode: none work
-Portrait mode: Only 2x works
Ive gone through all the fixes but nothing is working.
Also the camera app makes my iPhone very hot probably due to the Lidar, is it the same with all iPhone 12's????
Final Resolution: After a few hours on the phone with Verizon, Applecare remotely ran a hardware diagnositic that verified the Rear camera module was faulty , got lucky and local Verizon store had just gotten a shipment so they exchanged for a new identical one. Took 4 days of back and forth with various support mechanisms.
I do pay for the additional insurance in case phone is damaged, etc! I’ll bring it into branch tomorrow. It’s just annoying how you have to wait in line outside and all these crazy restrictions now because of covid. Makes me hate going into these places haha
Thank you for posting this. I had the same problem Wednesday. I contacted Apple support with a link to this post, and told them I would like them to run a hardware diagnostic. Hardware on my camera module was faulty. Unfortunately, they would not replace the phone until I followed their "troubleshooting" steps, which by the end rendered my phone completely non-functional (got stuck in recovery mode). After 4 hours with different support people, I checked and realized my phone was still within the return window (wish someone in support would have checked that before 4 hours had elapsed, considering I said numerous times the age of my phone and that I wanted my phone replaced). I returned the first phone and bought an identical phone. It was super annoying and extremely time consuming, but I'm glad you posted this original question, and the subsequent resolution so I knew how to handle the situation!
Go through Apple Support on safari and login with your Apple ID then book a call back, they will try to fix it online through your WIFI. They tried to fix mine today and we finished with a full reinstall of my iPhone but it didn’t fix the problem. I’ve got another appointment with them on Friday and I’m hoping they will send me a new iPhone 12 Pro.
Same issue . Already had it checked at the service center twice and the phone has also been through a trip to the service center . It was fine just after coming back and now the same problem has happened for the Third time
I sent my iPhone 12 Pro with its bust camera off to Apple Support and on the first day they received it I got this email back: "Our technicians have completed their diagnostics and will send you a replacement product. We’ll let you know when the replacement product is on its way"
Hopefully I will get it back tomorrow, its amazing how 'lacking' I feel without it, I wish id not sold my old one now, but Apple have worked amazingly quickly, probably as fast as physically possible.
I wouldn’t get it replace
this happened to me with opone 11pro max. Took it to Apple and they replace it for a used phone which made it worst. The phone they gave me has so many issues and now I have to deal with all this. After paying more than 1k and for them to give me a used one?
Definitely get a broken camera replaced but don’t accept a used model as Norahgzz did.
two weeks ago Apple replaced my 12 pro with a brand new one and it’s working perfectly. I’m pretty sure that the problem was something to do with how hot the iPhone got when using the rear camera, the new one merely gets warm.
This started happening within two or three days of me getting the brand new iPhone 12 Pro Max ($1,400) . It’s probably happened 20 times. Yes. Restarting the phone fixes the problem so far. But it’s unacceptable that this is an issue at all with a brand new phone especially at this price. And of course it happens when I want to take an important picture or video.
UNACCEPTABLE PERIOD
Just as I said it won’t occur again a couple of days ago then it did. Since my last post it occured like 5x already.. It is a brand new iPhone mini 12 bought from the apple store and having to deal with this issue is ridiculous. Apple should release an update that rectify this error immediately.
Me too! I haven’t contacted Verizon yet but I’ve had the phone for less than a week, also has not been dropped. The weird thing is the camera will work if accessed from snap chat or through messages, just not if I go into the camera directly.
Yup. I’ve had the problem since I got it in January. It started immediately. But yes. I can also open up my text messages and snap a picture through there and send it to myself. So far it always works again when I shir the phone off and turn it on again. But that really defeats the purpose when I need it urgently and I’m not expecting the failure. This is totally unacceptable.
How old was your phone, did you have apple care, same thing is happening with mine, I’ve had it for 5 months, just happened last night, hope they are not going to charge me to fix, they ran a diagnostics and told me the same thing, rear camera faulty and not being registered, has affected my face recognition as well. thanks, Gail
Iphone 12 Pro Max rear camera stopped working
