Cannot connect printer after Big Sur update

Couple of days ago I updated my MacBook Air with macOS Big Sur. After that my printer Epson L220 stopped working. Now I'm trying to add this printer via USB but getting the message: 'An error occurred while trying to add the selected device.successful-ok-ignored-or-substituted-attributes'.


Also tried Epson Connect Printer Setup but it cannot find the printer at all.


Don't know what to do now.

MacBook Air 11″, macOS 10.15

Posted on Nov 16, 2020 5:34 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2020 2:20 PM

Hello Alfredalsie,


Have you checked whether a new XP-220 driver download for Big Sur is available?

http://tech.epson.com.au/downloads/


If there is a problem with USB, you may want to try using a network (Wi-Fi) connection to a router instead.


Also, try resetting the printing system and re-adding the printer.


Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

51 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot connect printer after Big Sur update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.