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Level 1

26 points

Unable to Login to Apple ID on Big Sur

I recently updated to Big Sur and have been unable to sign into my Apple ID.

When I go to System Preferences -> Sign in, my log in doesn't exactly fail, it just loops me back to the beginning and asks me to enter my Apple ID and password 11.0.1 again. No error message.

I first noticed the problem when Messages asked me to sign in after the update. I tried logging out of my Apple ID from System Preferences, but have not been unable to log back in.

It still works on my phone, and I have confirmed the login/password I am using is correct. I have tried restarting.

I'm on a MacBook Air (13-inch, Early 2015) running Big Sur 11.0.1 (20B29).

Thanks for the help, I'm out of ideas.

MacBook Air 13″, macOS 11.0

Posted on Nov 16, 2020 6:28 PM

Best reply

disco_mummy

Level 1

8 points

Posted on Sep 23, 2021 12:45 PM

For anyone still having this issue, I have the answer. It's a keychains problem. Plug this into terminal, then hit enter, input your laptop PW and hit enter. Your computer will restart. Also make sure you have all programs closed but terminal before this.

sudo -v ; mkdir ~/Library/KeychainsBackup ; mv ~/Library/Keychains/* ~/Library/KeychainsBackup ; sudo reboot

This worked for me.

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42 replies

PESLakeC

Level 1

8 points

Sep 4, 2021 6:43 PM in response to cgapperi

Thank you. This worked. I have been stuck trying to find a solution. Original problem was that iMovies needed to be updated after Big Sur upgrade.

Attempting to install iMovies through the APP Store just hung. No clue that it was related to the Apple ID.

Other clues were that apps like iTunes and iMessage would not work. When i tried to open them, message appeared, 'Enter Apple ID.'

Preferences also requested reentering AppleID. Suspected the AppleID was also interfering with the App Store but there was no error messages or requests to enter AppleID on this app.

Ended up reseting AppleID pw, restarting the computer, reseting VRAM as other suggested. This made no difference and i think were a waste of time.

iMovies still wouldn't download.

Really appreaciate this post. After doing it, iMovies is downloading as expected.

Dudh

Level 1

4 points

Sep 29, 2021 12:50 PM in response to tcantin

its absolutely pathetic and lazy SW development by Apple engineers to force users to do this.

i did this trick and now Macbook still doesn't recognize my password. I dont want to reset my account.

I am just furious at Apple engineer's "dont care attitude" and making users suffer!!!!

Dec 22, 2020 8:35 AM in response to Eric Root

Dec 22, 2020 8:36 AM in response to Kellyleephillipjr1980

Eric Root

Level 10

684,039 points

Dec 22, 2020 7:36 AM in response to Jason Mcclain

What happens if you open Apple ID Preferences using the button in the screen shot?

Dec 22, 2020 8:23 AM in response to Eric Root

It accepts my password. Then in 30 seconds, the same thing occurs.

Eric Root

Level 10

684,039 points

Dec 22, 2020 8:39 AM in response to Kellyleephillipjr1980

Some people have fixed this by signing out of iCloud, restarting their computer, and then logging back in. That hasn't worked for everyone.

Dec 22, 2020 8:42 AM in response to Eric Root

I actually just decided to try that and it did, indeed work for me. I reboot my computer every few days but had not tried logging out of iCloud. Doing both solved it.

Eric Root

Level 10

684,039 points

Dec 22, 2020 8:58 AM in response to Jason Mcclain

Good.

konsta61

Level 1

12 points

Feb 1, 2021 5:22 AM in response to Eric Root

> Some people have fixed this by signing out of iCloud, restarting their

> computer, and then logging back in. That hasn't worked for everyone.

Thanks, this one made the trick!

Feb 9, 2021 6:53 PM in response to zachg221

hi tcantin, thank you for your advice. unfortunately, I can't find the keychain folder. can you please help me?

best regards from Germany

Feb 10, 2021 10:43 AM in response to tcantin

Thanks a lot! This really helped! So after this is done, should the copied folder be deleted as well?

Feb 10, 2021 10:45 AM in response to 777marvin

So press and hold the option button. Then select the Go menu. You will find the Library there. Click on it and scroll down to see the Keychains Folder.

Feb 10, 2021 10:55 PM in response to tcantin

tcantin, this is the only thing that has worked for me! Thank you! (Give whoever figured this out the lead at Apple support as they are useless).

Feb 20, 2021 4:21 AM in response to tcantin

It worked for me and I could log back in. What do I do with that keychains folder now?

Unable to Login to Apple ID on Big Sur