iMac frozen

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iMac frozen

I'm downloading Big Sur. During restart it froze. What to do.

Posted on Nov 17, 2020 3:00 PM

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Answer 1

Best reply

Old Toad

Level 10

208,475 points

Nov 17, 2020 4:18 PM in response to maureen from murrysville

Force shut down the iMac by holding down the Power key for 5 seconds or until it shuts down. Then reboot and it should start up where it left off and continue with the installation.

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Answer 2

rkaufmann87

Level 10

141,520 points

Nov 17, 2020 3:28 PM in response to maureen from murrysville

Do you have any third party antivirus, cleaning or any other types of maintenance apps installed?

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Answer 3

Nov 17, 2020 4:22 PM in response to Old Toad

Hey that worked. Thank you!!!

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Answer 4

Nov 17, 2020 4:23 PM in response to rkaufmann87

No. Thanks for responding. The old toad advice worked.

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Answer 5

Old Toad

Level 10

208,475 points

Nov 17, 2020 4:25 PM in response to maureen from murrysville

👍

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iMac frozen

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