iPhone 12 'disconnected' message everytime nears 100%

I have just purchased aniPhone 12 and when setting up back up and restore from my 11 pro max I am

getting the following error message 'iTunes could not restore the iPhone

"name iPhone" because the iPhone disconnected'. I have tried numerous

things like updating iTunes, updating current phone, using different USB, using

different computer, and everytime it nears 100% restoring process it kept shown

the ‘disconnected’ message…Nothing is workin, i am frustrated

Posted on Nov 18, 2020 1:49 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2020 7:00 AM

Hello IRZ_Drive,


Thank you for reaching out in Apple Support Communities. We understand you're unable to restore an iPhone in iTunes, as an error message appears that the iPhone disconnected. We'll be happy to help.


Excellent job with the troubleshooting steps that were performed. To help isolate this behavior further, we recommend to see if there's a third party security software that might be interfering. Here's a helpful article with the proper steps: Resolve issues between iTunes and third-party security software


Please let us know if that helps.


Kind regards.

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5 replies
Question marked as Top-ranking reply

Nov 26, 2020 7:00 AM in response to IRZ_Drive

Hello IRZ_Drive,


Thank you for reaching out in Apple Support Communities. We understand you're unable to restore an iPhone in iTunes, as an error message appears that the iPhone disconnected. We'll be happy to help.


Excellent job with the troubleshooting steps that were performed. To help isolate this behavior further, we recommend to see if there's a third party security software that might be interfering. Here's a helpful article with the proper steps: Resolve issues between iTunes and third-party security software


Please let us know if that helps.


Kind regards.

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iPhone 12 'disconnected' message everytime nears 100%

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