iPad and iPhone show groups empty. Groups are not empty when viewed in iCloud

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Level 1

7 points

iPad and iPhone show groups empty. Groups are not empty when viewed in iCloud

With the update to IOS 14.1 I seemed to have lost the ability to use groups I created in iCloud. Both the iPhone and iPad report all groups as empty. When I went to my iCloud and checked, they are all correct, containing the proper members. I tried the "solution" I found dated in March or April of this year suggesting turn off contacts in iCloud on the device settings. I did so while keeping the contacts on the device and then turned "contacts" back on, using the merge option. No help.

iPad Pro, iPadOS 14

Posted on Nov 18, 2020 8:25 AM

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Answer 1

Shady Brady Author

Level 1

7 points

Nov 18, 2020 2:36 PM in response to zinacef

Did not help. My understanding is that groups do not appear on the device but just on iCloud. If you know where I should be able to see them on a device, please inform me. In any case, went to iCloud and did the restore and it didn't change a thing. The groups on iCloud are complete. The message I see on the device when attempting to use a group is "No Members". For whatever reason, they are not being presented to the device. The restore did respond with "Restore complete" or words to that effect.

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Answer 2

Shady Brady Author

Level 1

7 points

Nov 20, 2020 8:38 AM in response to zinacef

After a lengthy chat with Apple support it was determined that this problem is not unique to me and is as stated by the tech I talked to " a growing and ongoing problem". We spent almost an hour trying various tests, etc. until a next level support person informed us that it was NOT unique to my ID, etc..

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Answer 3

Shady Brady Author

Level 1

7 points

Jan 7, 2021 5:30 PM in response to susanna81

The last IOS fixed the problem.

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Answer 4

zinacef

Level 10

88,425 points

Nov 18, 2020 12:02 PM in response to Shady Brady

Did you try - Restore contacts, calendars, bookmarks, and more using iCloud.com - Apple Support?

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Answer 5

Shady Brady Author

Level 1

7 points

Nov 18, 2020 12:16 PM in response to zinacef

I did a merge from iCloud to device and that didn’t help. Will try restore later today. Thanks.

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Answer 6

zinacef

Level 10

88,425 points

Nov 18, 2020 12:21 PM in response to Shady Brady

Report back with results.

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Answer 7

zinacef

Level 10

88,425 points

Nov 18, 2020 2:40 PM in response to Shady Brady

Consult with - https://getsupport.apple.com.

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Answer 8

T-MikeH

Level 1

9 points

Nov 24, 2020 12:17 AM in response to Shady Brady

I am also having this problem I tried all the possible way, the groups are showing up correctly on my iphone but "no member". I hope they get an update soon to fix this problem.

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Answer 9

Jan 7, 2021 2:11 PM in response to Shady Brady

Same here. All groups are fine on the laptop, but ‘empty’ on my iPad. Tried deleting the app from my iPad, then restoring from the Cloud, no joy. Do we just hope they’ll fix it with the next update?

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Answer 10

Jan 7, 2021 2:14 PM in response to Shady Brady

Shady Brady, did you get anywhere with Apple?

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Answer 11

rpain23

Level 1

4 points

Jan 17, 2021 4:04 AM in response to Shady Brady

This is definitely fixed in the most recent update (ios14.3) - I just tried it and my groups now have their members back! :)

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iPad and iPhone show groups empty. Groups are not empty when viewed in iCloud

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