Stuck Power Button on IPhone 12 Pro

The Power button gets stuck on my new IPhone 12 Pro. I have had it for 3 weeks and when I use guided access the power button fails to respond to my presses. Also there is no click like when I press the volume buttons. I should have sent it back when I first noticed it on day 3. Today was the first day that it went completely unresponsive. I kept messing with it and 1/2 hour later I must have successfully double clicked and was able to get out of that mode. Is this an issue with these phones?

iPhone 12 Pro, iOS 14

Posted on Nov 18, 2020 12:24 PM

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Posted on Dec 26, 2020 12:42 AM

I have had the same problem with the iPhone 12.

iPhone 12s are water resistant to 6m.

I turned mine off, ran the side button under hot water for literally 1-2 seconds and immediately had return of the “click.”

It is almost definitely a sticky residue in the tight space between the button and case.

In my case I’m almost certain it has to do with hand sanitizer and sani-wipes.

The sani-wipes start to leave a sticky residue on everything after awhile.


Just clean it and be done with it! You’ll be glad you did.


so nice to have that “click” back.

69 replies

Jan 12, 2021 1:58 PM in response to LeyLaR

No I’ve just been suffering through. I slowed down the button’s response time in settings. Turned off the phone and cleaned it thoroughly. Customized my phone case so there is no direct contact with the button and I try not to use it. I am not comfortable going to the Apple store but am very disappointed with this upgrade. I would have kept my XR or whatever was before this one until the next gen came out if I had known.

Jan 12, 2021 9:45 PM in response to pcladie

Just thought I’d chime in. I also have had my iPhone 12 Pro for about two weeks and now the power button is stuck and refuses to work. This is, I believe, a similar issue to the one Apple had on their 2016 MacBook Pros where small pieces of dust could get stuck under the keys and make them unresponsive (because, ya know, there’s dust on earth). I’m sort of stunned that Apple quality has fallen so far in so short a period of time and yet their prices continue to rise.

Jan 19, 2021 4:55 AM in response to hartnski

Since you seem so sure water can't damage anyone's phone, are you going to pay these people who believe you, and use water on their phone, it becomes water damaged and they then learn the phone you have assured them can't be damaged isn't covered under warranty for ANY liquid damage?


No one should be suggesting using liquids of any kind on an iPhone. If anyone has a power button not functioning as it should, they should schedule an appointment at their Apple Store Genius Bar for evaluation.

Apr 3, 2021 10:17 PM in response to AgentDeus

AgentDeus wrote:

Iphone 12 is IP68 and this means waterproof. Washing it couple of seconds with hot running water fixed stuck power button, thanks!

That is 100%, completely false. iPhone is NOT waterproof. It is water resistant and if you wash your phone and water causes damage to the phone it will NOT be covered under warranty. No one should EVER advise someone to wash their phone using any liquid.


Apple specifically says their phones are Splash, Water and Dust Resistant. They do NOT suggest any iPhone is waterproof. Further Apple's written warranty specifically says liquid damage is NOT covered by warranty.



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Stuck Power Button on IPhone 12 Pro

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