ALMOST NEW APPLE PENCIL NOT WORKING/CHARGING

Please, I need help

Hi, my 3 months old apple pencil isn't charging via the lighting cable nor through my 6th generation Ipad. I've done all the steps that the apple site recommends, I reseted the idap, updated the software, etc. I even did several times the"forget device via bluetooth, RESTART and try again" way, but the **** thing still won't work. The pencil does reappear in my bluetooth settings, but it appears as not connected, even thou the pencil is physically connected to the ipad. I left it there for different periods of time, 15 mins, 30 mins and 1 hour just in case it needed extra charging, but the pencil STILL isn't working. What can I do, I just got this very expensive tool for my work and I could only use it for a couple of months.

Posted on Nov 18, 2020 12:23 PM

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Question marked as Top-ranking reply

Posted on Nov 18, 2020 3:24 PM

Here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - and that the Lightning Port of your iPad is free from debris - whilst the Pencil is plugged-in to the Lightning Port of your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find entries for the Pencil (iPadOS13 and earlier: one each for the physical and Bluetooth connections. iPadOS14: you may only see one entry). Finding these entries suggests that the Pencil electronics are good - otherwise, you have a totally dead pencil.


Check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, allow the Pencil charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be failing or dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


Setting aside an unused Pencil, for an extended period, is a recipe for premature battery death.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store. If the Pencil is otherwise undamaged, Apple generally replace without quible.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

Similar questions

2 replies
Question marked as Top-ranking reply

Nov 18, 2020 3:24 PM in response to chrisELgris

Here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - and that the Lightning Port of your iPad is free from debris - whilst the Pencil is plugged-in to the Lightning Port of your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find entries for the Pencil (iPadOS13 and earlier: one each for the physical and Bluetooth connections. iPadOS14: you may only see one entry). Finding these entries suggests that the Pencil electronics are good - otherwise, you have a totally dead pencil.


Check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, allow the Pencil charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be failing or dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


Setting aside an unused Pencil, for an extended period, is a recipe for premature battery death.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store. If the Pencil is otherwise undamaged, Apple generally replace without quible.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

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ALMOST NEW APPLE PENCIL NOT WORKING/CHARGING

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