Camera on IPhone 12 Pro Max not focusing

Apple, if your listening (doubt it) you are loosing customers because you don’t listen.

The fact that apple won’t give an honest, definitive, and consistent explanation to this problem is very sketchy. The way they don’t answer everyone’s questions is sketchy,

everything about apple’s products is becoming more and more deceptive.

Me too, Just purcahsed the phone and cant use it for read QR codes or Barcodes even beacuse close up images wotn focus.

Speaking to support now as I need a good camera for closes up for my work! Hence going for the Pro Max !!

I´ll tell what Apple should do (having in mind that the current owners of Pro Max are VERY patient).

You all use your Pro Max as it is, with no correction. When Iphone 13 is released, the nowadays Max owners will receive a brand new Pro Max 13 and 200 dollars to spend on the Apple Store.

That´s it.

That’s would be nice !! But Apple will never do that. It’s all about money and they know they can get away with it because they have a cult following.

ive just moved from Samsung to Apple and beginning to regret it!

See everyones issues lies with close ups, my closeups are fine its if I use the 1x Optical for like a scenic shot that it becomes so out of focus you cant even tell what the photo is, if i try doing closeup only a minor point of the photo is in focus and the rest of the screen area goes manic with focusing. Has anyone also noticed the glitch in switching from wide angle to 1x it doesnt switch smoothly it blocks out and in the whole time.

I am having this issue too! I sell crystals and bought the 12 pro max. I absolutely need to be able to take clear close-up photos for my business! This will absolutely not do!! Does anyone know what the return policy is? I saw another comment where they said they were planning to return their phone under warranty. I’m not sure what that means, would someone explain to me how a return would work on a phone I’ve had for a little while? (Several months) It is under warranty. Will that allow me to return it? TIA!

It will be interesting to see if Apple restores the close up capability in the iPhone 13. I don't use it a lot, but still miss the capability. I sympathize with those who really need it. Otherwise I like the iPhone 12 Pro cameras a lot.

ive Been a Samsung user my whole life. 2 weeks ago I decided to go to the iPhone 12 Pro Max because of the flat screen and it has 512gb. I take a lot of close photos for eBay and this phone is making me miserable. Never had this issue on my Samsung. Please fix this. This is enough for me to go back.

I´ve called Apple here in Brazil and they just didn´t know about this GLOBAL ISSUE! I´ve been on Android, changed to Apple, after Apple being so "locked" on transmitting and receiving files, I´ve changed to Android again and now, after returning to Apple, this absurd occurs and NO APPLE RESPONSES to solve or refund me!!!!!!!!!!!!

I’m having the same issue. The only reason I got a12 pro max is because the camera was supposed to be the best. It’s not. If I would have known that I wouldn’t have upgraded to it. Very disappointed when I spent so much money and not getting the results I want. Same issue with up close blurry. It’s frustrating !

No it’s not. The iPhone 11 Pro also had three cameras. The fact still remains that you can focus closer with the 11 Pro with the main camera, WITHOUT switching cameras.

So the fact is still that the new lense is worse than on the old phone 👍

What exactly is the maco attachment? I'm sure it's an extra $500 or something crazy.

It's frustrating because I would not have upgraded to the 12 had I known the camera was going to be like this. When I first bought the phone the camera didn't work at all! It was so hard to get a hold of anyone to get a new one. It was ridiculous. They have all kinds of ways to make it easy to buy the phone but geez if you have a problem with it... good luck. I got it before we went on vacation and I didn't have it because the camera was broken and I had to wait nearly a month to get it exchanged. Now to have the camera "fixed" it's so disappointing! I wish I would have just kept my 8.

I’m in my 3rd IPhone 12 Pro Max. I had read of some other motorcycle riders having issues with other phones but when I asked at Verizon that said they didn’t think that was the cause. So now my 3rd one is having the same issues. Not sure what to do.

Apple you need to address and fix the iPhone 12 Pro Max not focusing. I’ve had an 2015 Samsung phone for 6 years and I saved a lot of money to buy the iPhone 12 Pro Max and what I get is a flagship phone that can’t even focus. For the folks that live in USA, UK and... returning the iPhone might be easy but in my country it’s not easy whatsoever. And the last thing that I wanna hear is it’s a hardware issue. I was an apple lover but from now on I will tell everyone how awful this company is. (ps: Steve Jobs wouldn’t be happy. It’s really a shame)

I called Apple support on this- they tell me they are aware of the issue. They feel a fix will come out- when they aren’t sure.