Camera on IPhone 12 Pro Max not focusing

That’s would be nice !! But Apple will never do that. It’s all about money and they know they can get away with it because they have a cult following.

ive just moved from Samsung to Apple and beginning to regret it!

Here is a copy of the transcript for everyones reference from Annakaye Apple Technical advisor'

After doing some research into this, it is definitely a

known issue by Apple and our Engineers are currently working on a solution for

this. I have also escalated this on my end.

We would need to wait for an update from the Engineers

for a resolution.  There hasn't been a

time frame provided as yet

But the engineers do know of the issues it has been

reported

I definitely escalated this for you. I would feel the

same way as you and I certainly wished there was more I could do to get this

sorted.

See everyones issues lies with close ups, my closeups are fine its if I use the 1x Optical for like a scenic shot that it becomes so out of focus you cant even tell what the photo is, if i try doing closeup only a minor point of the photo is in focus and the rest of the screen area goes manic with focusing. Has anyone also noticed the glitch in switching from wide angle to 1x it doesnt switch smoothly it blocks out and in the whole time.

I am having this issue too! I sell crystals and bought the 12 pro max. I absolutely need to be able to take clear close-up photos for my business! This will absolutely not do!! Does anyone know what the return policy is? I saw another comment where they said they were planning to return their phone under warranty. I’m not sure what that means, would someone explain to me how a return would work on a phone I’ve had for a little while? (Several months) It is under warranty. Will that allow me to return it? TIA!

I think that the return policy that apply is the one from where you have bought your phone...

If it’s on the Apple Store website I think it’a one month, it’s the same in a physical Apple Store, but it may differ if it’s another vendor/shop...

There is no return policy in the limited warranty offered by Apple.

It will be interesting to see if Apple restores the close up capability in the iPhone 13. I don't use it a lot, but still miss the capability. I sympathize with those who really need it. Otherwise I like the iPhone 12 Pro cameras a lot.

I have sent mine back as I rely on the focus function of the camera for work purposes, Apple stated they were aware of the issue and working on a resoultion but something tells me its the lens and not an IOS issue sothey wont find one especially for the 12 Pro Max! I tend to agree if any fix is found it will be added to the Iphone 13 model. So would i will wait and see what happens!

I returned my as not fit for purpose, However I didnt buy it direct from Apple! I got it from another high street retalier na dsend it back with the Apple ID case number as a record of reporting the issue!

Apple told me its just too much for the 1x zoom sensor to take on with all 3 cameras so ive been informed its just a software issue...which i guess i believe as the lens itself still functions it just doesnt know when and how to focus

They can't do that, it's against the law and accordence with your consumer rights. As the item is not fit for purpose.

Apple has to replace the device if your not happy. Or If you got it from a network provider they have to either repair it, replace it or offer you an alternative handset if its a manufacturer issue. Just contact Apple log a complaint and obtain a case reference and send that to your network provider requesting a replacement item under your consumer rights act of 2015. If they refuse report then to ofcom.

MacGiver44 wrote:

One workaround is using the 2.5x lens. If you do that it will focus properly with the 2.5x. But we’ll...it is not the way neither the user experience I expected.

But it still won't focus as close as the old cameras.

It seems to be hardware, not software, so don't think there will be a fix via update.

Yes, but, as somebody already respond, it still won't focus as close as the old cameras.

I want to add that the quality of the sensor is not the same between the 2.5 and 1x one... I have the iPhone 12 Pro Max, on the paper, the 1x one have better pixel (1,7 µm), etc...

It’s very annoying that Apple is selling this product as the top one (in the camera part), and feel to have in hand a Beta version of something...

It have so much problem I think we should make a class action.

Maybe we will, at last, have a some feedback from Apple. They didn’t even take the time to acknowledge or say something about our problem, it’s very disappointing.

Well i went to Apple Store and after going through 3 apple security covid checkers i got into line, after explaining my camera issue i was ultimately not allowed in store to check out a display phone to see if issue was the same. One of the employees showed me his didnt focus either and it wasnt designed to do that for a macro like shot. He said if i needed macro like shots i should use magnifier from accessibility menu. I said I.m just trying to take pics of serial numbers off equipment, and I never had problems with previous phones. He said that was basically untrue as no iphones could take closeups... ???

To be honest the whole experience was exhausting and extremely frustrating. To the point that I feel like I may jump off apple products on next upgrade. This was the OKC apple store if anyone from Apple reads this stuff.

I said hey i just want to check it out, i spent 1500 on a phone and want to see for myself and was told NO. What kind of customer service is that?

BTW, I have no covid symptoms, no fever, was wearing a mask and in fact have had both pfizer vaccine shots due to my job.

Not Happy

ive Been a Samsung user my whole life. 2 weeks ago I decided to go to the iPhone 12 Pro Max because of the flat screen and it has 512gb. I take a lot of close photos for eBay and this phone is making me miserable. Never had this issue on my Samsung. Please fix this. This is enough for me to go back.

I´ve called Apple here in Brazil and they just didn´t know about this GLOBAL ISSUE! I´ve been on Android, changed to Apple, after Apple being so "locked" on transmitting and receiving files, I´ve changed to Android again and now, after returning to Apple, this absurd occurs and NO APPLE RESPONSES to solve or refund me!!!!!!!!!!!!