Camera on IPhone 12 Pro Max not focusing

HARDWARE ISSUE NOT SOFTWARE THERE WILL BE NO FIX.

Hi guys I see a lot of people here hoping for a software fix. I’ve spoken with engineers at Apple they have advised me that it’s a limitation of the camera system due to the larger lens. There will be no fix for this. No software update will fix it. Apple have said if you aren’t happy with the camera you can return your iPhone for a refund.

I spoke to Apple. They won’t be publicly releasing a statement they have advised that the information is on their website about the minimum distance capability of the camera.

I recommend you speak to Apple and escalate it to a senior support rep to get the same answer.

I bought the IPhone 12 PM because of it’s pseudo revolutionary camera system, focus, etc...

And you’re telling me that they screw up the close up shots !?

Shots that I make like 70% of the time !

I’m waiting for a patch since 2 months, that’s what they told us on the phone !

There is no information on this subject on the site, I looked everywhere !

I’m not angry against you, sorry if it sounds like it... But... 😡🤬😤😤

Yes what I’m telling you is Apple messed up big time. There will be no software fix there is nothing software can do to fix this. It’s a hardware issue and a limitation of the camera system. Let’s hope in the next iPhone they address the issue.

I had the same issues with camera. Not focusing easily and sometimes in different lightings taking terrible quality pictures.. I was reluctant and lazy to send back but I did it after one month of usage and gladly I did so. They detected defects and sent me a new phone...

do send it back it if you came across the same issues...

Bonjour à tous,

Nous sommes mi-Janvier 2021, pour celles et ceux qui ont acheté l'Iphone 12 pro ou pro max courant le mois de Janvier, y'aurait-il encore des personnes qui ont un soucis de photos flou lorsqu'on est à +/- 5cm d'un objet ou d'un document svp ? La mise au point automatique/Autofocus a l'air déficiente ...

Ps : J'ai commandé le mien mi Décembre 2020 et je l'ai reçu le 6 Janvier 2021. Ayant ce problème avec l'appareil photo (que ce soit avec l'objectif avant et arrière dans tous les modes) j'ai donc contacté l'assistance apple. Après de nombreuses manipulations, ils m'ont créé une demande de réparation et j'ai renvoyé l'Iphone en réparation la semaine passé puis ils m'ont renvoyé l'Iphone le surlendemain car ils ont jugé qu'il n'y avait aucun soucis ...

De ce fait, j'ai renvoyé le produit à Apple pour un remboursement.

J'espère que ce soucis touche que quelques Iphones dans le monde et que certains n'ont pas de soucis récent pour pouvoir en recommander un nouveau mais j'attends des avis récent sur le problème :/ ...

Merci à vous :)

Agreed. Everyone kissing up to Apple needs to realize... these are one thousand to two thousand dollar phones and gadgets. Every year and every new model is promised better than the last. If it has three cameras, it should have better focus and better everything. The model from three years or four years ago shouldn’t be better than the newest. Whether these people know all about tech or not... it isn’t right to make us pay more and more and more and keep coming out with these gadgets if they’re just getting worse than better: 🤷🏼‍♀️

Krzjaz, what exactly are they supposed to do??? Recall all the phones and replace the cameras? 😂

my friend, they cannot do anything! The problem is the lense. Bigger lenses make the focus distance worse. That’s why on real cameras you need macro lenses 🤷‍♂️

Yea unfortunately were just going to have to wait for this to be fixed via a software update....as long as it isn't hardware related!

In the meantime, you can use an app such as Moment (free)...which will allow you to manually focus on the subject :)

Apple, that´s why Samsung and Xiaomi has overtaken you. Your major triumph were the clients and now you´re on this ridiculously posture against us.

Rick Gervais speech was not enough for you to change your way to do things?

Elon is coming with a new revolutionary phone. You know that? Only after the release of Tesla phone you´ll treat us right?

Shame on you, Mr. Cook.

Apple, if your listening (doubt it) you are loosing customers because you don’t listen.

The fact that apple won’t give an honest, definitive, and consistent explanation to this problem is very sketchy. The way they don’t answer everyone’s questions is sketchy,

everything about apple’s products is becoming more and more deceptive.

Man i wish it was just my phone and I could get a replacement for this... I might end up returning mine for a refund and hopefully by next model they’ll have it fixed. On snapchat I have to back up a distance to get anything to focus. My s10 plus is perfectly fine with macro shots even

Me too, Just purcahsed the phone and cant use it for read QR codes or Barcodes even beacuse close up images wotn focus.

Speaking to support now as I need a good camera for closes up for my work! Hence going for the Pro Max !!

Here is a copy of the transcript for everyones reference from Annakaye Apple Technical advisor'

After doing some research into this, it is definitely a

known issue by Apple and our Engineers are currently working on a solution for

this. I have also escalated this on my end.

We would need to wait for an update from the Engineers

for a resolution.  There hasn't been a

time frame provided as yet

But the engineers do know of the issues it has been

reported

I definitely escalated this for you. I would feel the

same way as you and I certainly wished there was more I could do to get this

sorted.

I´ll tell what Apple should do (having in mind that the current owners of Pro Max are VERY patient).

You all use your Pro Max as it is, with no correction. When Iphone 13 is released, the nowadays Max owners will receive a brand new Pro Max 13 and 200 dollars to spend on the Apple Store.

That´s it.