Camera on IPhone 12 Pro Max not focusing

Nope, they can’t since it’s a hardware issue. Read the whole discussion. The Apple-people in the stores don’t have a clue. The answer from the Apple engineers is that it’s a hardware issue...

This has been discussed before. The 2.5 in 12 Pro Max does not focus as close. Testing has shown this.

Happens on both Pro models so I'm surprised the in-store 12 pro worked for you.

I have the iphone 12 pro and had this problem out of the box. Definitely got frustrated when I had to take a picture of my ID and spent like 15 minutes trying to take a decent close up. I ended up just taking a photo further away and cropping it. Not really what I expect nor should be doing with a $1,000 USD phone that markets having the best camera.

Fingers crossed their next update fixes it. If not, I'll definitely be returning this under warranty.

Bonjour à tous,

Nous sommes mi-Janvier 2021, pour celles et ceux qui ont acheté l'Iphone 12 pro ou pro max courant le mois de Janvier, y'aurait-il encore des personnes qui ont un soucis de photos flou lorsqu'on est à +/- 5cm d'un objet ou d'un document svp ? La mise au point automatique/Autofocus a l'air déficiente ...

Ps : J'ai commandé le mien mi Décembre 2020 et je l'ai reçu le 6 Janvier 2021. Ayant ce problème avec l'appareil photo (que ce soit avec l'objectif avant et arrière dans tous les modes) j'ai donc contacté l'assistance apple. Après de nombreuses manipulations, ils m'ont créé une demande de réparation et j'ai renvoyé l'Iphone en réparation la semaine passé puis ils m'ont renvoyé l'Iphone le surlendemain car ils ont jugé qu'il n'y avait aucun soucis ...

De ce fait, j'ai renvoyé le produit à Apple pour un remboursement.

J'espère que ce soucis touche que quelques Iphones dans le monde et que certains n'ont pas de soucis récent pour pouvoir en recommander un nouveau mais j'attends des avis récent sur le problème :/ ...

Merci à vous :)

Here is a copy of the transcript for everyones reference from Annakaye Apple Technical advisor'

After doing some research into this, it is definitely a

known issue by Apple and our Engineers are currently working on a solution for

this. I have also escalated this on my end.

We would need to wait for an update from the Engineers

for a resolution.  There hasn't been a

time frame provided as yet

But the engineers do know of the issues it has been

reported

I definitely escalated this for you. I would feel the

same way as you and I certainly wished there was more I could do to get this

sorted.

EVERYBODY has to call Apple REPEATEDLY till they get so annoys they do something.

One workaround is using the 2.5x lens. If you do that it will focus properly with the 2.5x. But we’ll...it is not the way neither the user experience I expected.

Agreed. The idea that the 2.5 lens is as good for closeups as the old phones has been debunked. It's not.

This not my iPhone 12 pro max camera problem. It cannot focus on text, QR code etc no matter how I adjust the distance. So this is not related to the minimum focus distance. The ultra wide and telephoto camera does not have this problem.

Man i wish it was just my phone and I could get a replacement for this... I might end up returning mine for a refund and hopefully by next model they’ll have it fixed. On snapchat I have to back up a distance to get anything to focus. My s10 plus is perfectly fine with macro shots even

I have sent mine back as I rely on the focus function of the camera for work purposes, Apple stated they were aware of the issue and working on a resoultion but something tells me its the lens and not an IOS issue sothey wont find one especially for the 12 Pro Max! I tend to agree if any fix is found it will be added to the Iphone 13 model. So would i will wait and see what happens!

I returned my as not fit for purpose, However I didnt buy it direct from Apple! I got it from another high street retalier na dsend it back with the Apple ID case number as a record of reporting the issue!

Apple told me its just too much for the 1x zoom sensor to take on with all 3 cameras so ive been informed its just a software issue...which i guess i believe as the lens itself still functions it just doesnt know when and how to focus

Yes, but, as somebody already respond, it still won't focus as close as the old cameras.

I want to add that the quality of the sensor is not the same between the 2.5 and 1x one... I have the iPhone 12 Pro Max, on the paper, the 1x one have better pixel (1,7 µm), etc...

It’s very annoying that Apple is selling this product as the top one (in the camera part), and feel to have in hand a Beta version of something...

It have so much problem I think we should make a class action.

Maybe we will, at last, have a some feedback from Apple. They didn’t even take the time to acknowledge or say something about our problem, it’s very disappointing.

I'm having the same issue. really annoying. had to take a picture of my ID and spent 20 minutes trying to focus...