HomePod Mini Internet Connectivity Issues

I am having the same issue.. I have 3 home mini and they are all have the same problem they loose connectivity after 24 hours. The only resolution is a power cycle.. They are connecting to a cisco 2702i-z-k9 AP on 5Ghz channel 36 with 80mhz wide. RSSI -44db SNR 49db and you can ping the HomePodMini This same AP has Iphones Ipads AppleTV and Even Home Pod and all these function with no issues (all these devices connect at 802.11ac). Only the 3 home pod mini are loosing connection (they connect at 802.11a) . They are still associated to the AP. They loose connectivity to network. You can NOT ping the HomePodMini. My DHCP Lease time is 1 day. Could this be a DHCP renewal issue as time correlates ?. I can still Airplay to them when the issue occurs but the stereo pair does not work. After a power cycle all 3 work perfectly for about 24 hours before the issue reoccurs. After doing some captures (see below) I have noticed that the home pod mini reports channels on 5Ghz that are NOT available in AUSTRALIA 120,124,128 I would have thought the setup process via the IPHONE would have set the WiFi region in the home pod mini from the WiFi region from the phone. Is this NOT the case ?? Is this a bug ? Looking forward to a software update to fix this issues as getting sick of rebooting every day.

Td1906 wrote:

Hi,

I can’t use this solution because I live in France and « recognize my voice » is not activated.

I just can change the language of homepod to activate « recognize my voice » but i don’t know how to come back in french language

Multiiser and recognize my voice is, currently, only available when HomePod is configured for English.

See Use multiuser on HomePod - Apple Support for details.

tt2

Hi Nick.

Sounds like a different issue that’s been described in this thread.

For all of us the trouble has been after our Minis were successfully set up. The Mini would work for a little while and then when you asked Siri for something she would complain she didn’t have a connection to the internet. The only way to “fix” the problem was to reboot your router and/or Mini. It seems this may have been fixed in iOS 14.4.

If I’m not mistaken it sounds like you have a different issue - you cannot set up your Mini on your home network. If that’s right, it might be best to start a new topic or look for one that’s more similar to what you are experiencing. I quickly looked and found this:

https://discussions.apple.com/thread/252363320

There isn’t a lot to it but maybe it will contain something helpful. Otherwise, you might consider starting a new thread. :)

Good luck!

I have the same problems here with the homepodmini and the Asus BlueCave. After a few hours of not using the homepodmini, Siri always have problems with the connection. AirPlay is no problem all the time.

After reading these thread, i changed some settings in my BlueCave and now, the homepodmini is fully usable since 3 days! Hopefully, you can change it like me:

• Set the DHCP-Leasetime to 28.800 seconds (8 hours) - before, it was set to 86.400 seconds (1 day)
• Disable "SmartConnect" or in other routers it is sometimes named "BandSteering" - this normally gives a device the message, to switch from 2,4 GHz to 5 GHz or otherwise - when disabled, every device would chose the frequency itself
• My WiFi for 2,4 GHz and 5 GHz have both the same name

Since i made this settings, my mini automatically connects to my 5 GHz WiFi and runs without errors :)

The HomePods are prone to acting up if you have wifi with Dual Bands. The typical symptom is “ it’s not my wifi because everything else works”. It causes them keep hopping around 2G, 5G and so on, in an attempt to get the higher speed. This causes many disconnects during the switch over to one or the other. Changing the settings to not have the 5G be the default helps. You can still use 5G

In the meantime you can:

• Reboot your wifi router
• Or Restart HomePod:

Open the Home App - go to the Room it’s in 

Long press on the HomePod icon to bring up settings, scroll down to the gear icon, tap that, scroll to the bottom to Reset HomePod - then select Restart HomePod 

Hi j_mcclendon,

I’m facing the same issue and based on a Reddit discussion there is currently no solution for that. I hope that it can be fixed with a software update but so far I hope apple addresses the issue fast otherwise I would return both of them

I’m having the same issue. I’ve had to hard reset it twice but it keeps happening.

will likely return if it keeps happening. It’s my first HomePod but there are better options out there if this one doesn’t even work

Same here, I have 3 minis, they all have that problem, have tried everything, restarting, resetting various times, restarting the router, switching from 2.4 to 5 Ghz on the router and using just the one and the other... Have had the regular Homepod since launch and never had that problem! It‘s so annoying... hope they‘ll fix it fast in a Software update!

I am also having this issue. I spent close to two hours with Apple Customer Support yesterday to no avail. They were far from knowledgeable on issues relating to the Homepod mini set up and connection. I also spoke with a senior who was better informed but could nevertheless not resolve the issue. It seems a lot of people will have to return this faulty product.

Have the same issue, works for day then keeps saying “can’t connect to internet check the home app” which says HomePod not responding. 1st time using HomePod, may as well go back to Alexa at least that works

Same issue here.

Music was playing fine, but when asking for weather, "Sorry I cannot connect to the internet, or having trouble connecting to internet".

My router is serving up two independent networks; a 2.4 and a 5. HomePod mini and my phone are connected to 5. This appears to be an issue! Restarting the HomePod mini fixed it, for now.

I will demand a refund, if Apple tell me it’s a router problem especially if everything else works with the router then it’s obviously the HomePod at fault. Also here in the U..K its usual to use the router given by your internet provider so have no option to buy & use a 3rd party router

That is so strange. I love the Blue Cave. It works very well with everything else including my HomePod stereo pair. It’s baffling what could be different about the mini.

hopefully Apple will take this seriously...it looks like the issue is affecting more and more people.