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j_mcclendon Author

Level 1

48 points

HomePod Mini Internet Connectivity Issues

I am having issues with HomePod mini not connecting to the internet. My other HomePods have no issue when I ask a question etc. But when I ask one or both of the HomePod mini's it says " I am having trouble connecting to the internet.

I followed the trouble shooting steps apple provides but it goes back to "I am having trouble connecting to the internet." after a couple of hours. Then it is normal again.

If anyone has a solution or has also experienced this issue?

HomePod mini, 14

Posted on Nov 19, 2020 8:10 AM

Similar questions

259 replies

morro11

Level 1

4 points

Dec 17, 2020 12:14 PM in response to j_mcclendon

Yes, I did try the...turn off then on, (Recognize My Voice)....& left off for a couple days also. Did not help....but was worth the try. Thanks

morro11

Level 1

4 points

Dec 17, 2020 12:19 PM in response to Marky5

Yes I tried...didn’t help. Thanks anyway.

Dec 17, 2020 12:23 PM in response to Marky5

This won't work in most countries. Because i.e. in Germany we don't have this function.

Dec 18, 2020 10:30 AM in response to morro11

My HomePod is now stable since 2 days. I hope that it stays this was...

jtingley

Level 1

4 points

Dec 18, 2020 7:20 PM in response to Sans-hole-o

I just unplugged my blue cave and setup a Gen 2 Eero Pro. So far everything is running smoothly with no “cannot connect” errors.

Blum92

Level 1

8 points

Dec 21, 2020 4:42 AM in response to Torsten Voller

I'm using the Telekom Speed Port 3 Router, turning off 802.11ac did not fix the problem for me. Turning off 5 GHz did not work, too. I tried almost everything. Nothing worked for me long term.

Dec 21, 2020 7:11 AM in response to Blum92

I‘m using the exact same Telekom router and have the same issues... Tried everything, restoring the HomePod made them work for half a day... which was the best result so far!

Dec 22, 2020 12:05 AM in response to Blum92

Right problems are back even with turning off wifi ac

Cardo

Level 2

424 points

Dec 23, 2020 7:27 AM in response to mariuszfrombraunschweig

Have you tried disabling band steering?

Dec 23, 2020 8:26 AM in response to Cardo

Did it now. Thanks for the hint!

Dec 26, 2020 2:26 PM in response to j_mcclendon

Hey, I have the same issues with the HomePod mini. Restarting the HomePod helps for 2 hours, after the connection problem is coming back.

it's annoying!

Dec 26, 2020 4:57 PM in response to j_mcclendon

OK, I have an update on my previous reply. The issue returned. Frustrated, I attempted another couple of resets only to find home pod mini with disconnect from the Internet after roughly 10-minutes.