HomePod Mini Internet Connectivity Issues

I am having issues with HomePod mini not connecting to the internet. My other HomePods have no issue when I ask a question etc. But when I ask one or both of the HomePod mini's it says " I am having trouble connecting to the internet.


I followed the trouble shooting steps apple provides but it goes back to "I am having trouble connecting to the internet." after a couple of hours. Then it is normal again.


If anyone has a solution or has also experienced this issue?

HomePod mini, 14

Posted on Nov 19, 2020 8:10 AM

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Posted on Dec 19, 2020 11:02 PM

Having been struggling with the issue of HomePod minis repeatedly losing connection, and the two software updates not fixing it, I think I may have discovered the cause, at least in my situation.


The issues I’d been seeing were with my Minis in my living room, which are a stereo pair and are the farthest away from an access point (I have multiple APs throughout the house), is they would regularly lose the internet connection. This would cause issues ranging from the stereo pairing breaking, to Siri saying she was having trouble with the connection, and it would cause issues with my HomeKit setup and give me disconnected notifications for my HKSV cameras, when one of the Minis had been acting as the HomeHub.


I have a 2.4GHz / 5GHz network using the same SSID (WifI name) on both networks so devices can seamlessly pick the better band without having to provide multiple connection passwords.


What appeared to be happening is my Minis were flip flopping between the 2.4GHz and 5GHz bands, losing connection each time before eventually reconnecting. No other devices in my house appeared to be having this issue, as modern WiFi devices are designed to cope with this setup.


However, what appears to have been causing the disconnection issues was a feature called “band steering”, referred to as “Smart Connect” on my Netgear APs. This is a feature where the AP will try to push the device onto the “better” WiFi band to improve the connection. However, in the case of the Minis in my living room, they weren’t dealing with the band steering tidily (for whatever reason) and this was causing them to lose the connection.


Having disabled band steering (Smart Connect in my settings) things have settled right down. I’ll admit it has only been around 35 hours since I made this change, however we have not encountered connection issues with the Minis and I’ve stopped receiving HKSV camera disconnected notifications, where I had been receiving around 10 to 15 per day, previously.


Your mileage may vary, but if you’re having connection issues with your HomePods and your router has a band steering feature, I would try disabling this to see if it helps.

259 replies

Dec 17, 2020 11:36 AM in response to morro11

Have you tried this. I’ve posted it at least half a dozen times.

go to the home app on device associated with homepods.

tap on the little house top left.

go to home settings.

tap on your picture, or if no picture, on your name.

turn off, then turn on “recognise my voice” follow very quick set up feature and this might fix it. It worked for me and I did inform Apple. I’m ****** off that no one appears to even try this that cleared my problem up immediately.

Dec 18, 2020 5:09 AM in response to Charlie Crackle

It’s only been a few days since the newest iOS upgrade but for me it is working like normal now. Before it would guarantee break every day, it’s been about three straight days and it’s been working fine every day. Fingers crossed it stays that way as I know some users are still having issues after the update. I check every morning just to see if it’s working, it shouldn’t have to be that way.

Dec 18, 2020 2:56 PM in response to j_mcclendon

I have been having similar issues. Today I really dug into it and hope this helps. I think the issue for me was a lot of the 5ghz networks in my building were all on the same channel. I found a channel that was not being used by anyone in the 80mhz band and so far haven't lost either speaker. May be worth giving that a try. Will update if I run into anymore trouble.

Dec 23, 2020 3:48 PM in response to Cardo

In my setup I have 3 enterprise AP Cisco 2702-Z-K9 Connected to a 3504 Controller and ONLY have 5GHz enabled with 802.11n,a,ac with 80Mhz Wide Channels channels 36,52,149 Gen WiFi5 WPA2 PSK AES CCMP with WMM enabled signal to home pod is -46dbm with noise floor at -96dbm Channel Utilization <5% There is NO band stearing. CCX version 5 Client MPF disabled supported rates 6(b) ,9,12(b) ,18,24,36,48,54 Country AU Amendments 802.11d,e,h,k,r,v,w.

Iphones, ipads, Apple TV, Home pod (big) All connect at 802.11ac and have no issues Home Pod Mini Connects at 802.11a (highest chipset supports, I wonder why they did not use a chip set that support at least 802.11ac or ax)

Home pod mini does not loose association with access point so to me it is NOT a wifi issue (The link light is on to use a Ethernet cable analogy) The home pod mini looses network connectivity exactly 24 hours later with DHCP lease time set at 1 day or 7 days. I would love to set a static IP address but the GUI does not allow this. (currently I have set a static DHCP reservation).


I have loaded the WiFi Diagnostics profile to the home pod mini and the Diag Logs profile Caught the "not working" event and sent these to apple on the 14 Dec Case 20000061617291 so far I have not heard back... Yesterday I added apple care to my home pod mini so I can get Priority Support but so far this has not progressed anything yet. I was hope with all the logs I have sent them now they could pin point the issue.


Could it be a chipset issue or an amendment issue d,e,h,k,r,v,w ?

Dec 28, 2020 3:38 PM in response to j_mcclendon

I am also having this problem and have a Blue Cave. I spent a number of hours over the course of a few days, beginning Dec 19, talking to a number of people at Apple Customer Support. The first agent offered to replace the unit but as I was escalated up the chain that offer was rescinded. I was told to install logging software on the HomePod Mini but when I called back to provide the logs I was told they didn't need it and should just reset the unit again. That was the last I heard from them, over a week ago. Hopefully they have identified the problem and a fix is on the way.


Interestingly, I was told to keep the HomePod Mini on the 5 GHz network, not the 2.4 GHz. I had tried both and it didn't seem to make any difference. I had also tried placing the device about 15 feet from the router with a single drywall wall between, also to no avail.

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HomePod Mini Internet Connectivity Issues

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