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Incoming call banner notification issue iOS 14.2

When I am using my iPhone (SE 2nd ed. - iOS 14.2) and I receive a call, the new notification banner will appear at the top of the screen from where I can answer the call. 

When lifting the phone to my ear, the display turns off when the proximity sensor detects this. 

The issue however is if I then receive another notification while on the call - the screen will then turn on again while the phone is still held to my ear, activating the display and meaning I end up pressing buttons etc with my face on whatever screen I was on when the call came in. 

I have tested and have only experienced this when receiving calls and answering them through the notification banner. This does not appear to be an issue when making outbound calls, or if answering incoming calls when the phone is not being used. The problem also goes away if you disable the banner notification and go back to full screen for incoming calls, changeable in Settings > Phone > Incoming Calls. 

iPhone SE

Posted on Nov 19, 2020 9:21 AM

Reply
1 reply

Nov 27, 2020 4:08 PM in response to calumcousins

Hello calumcousins,


Thanks for reaching out in Apple Support Communities! We understand you're having trouble with your screen turning on when notifications come in. We're happy to assist you with this.


Let's restart the iPhone to see if the same thing occurs. This is a simple step that can resolve many issues: Restart your iPhone, iPad, or iPod touch - Apple Support

Back up your iPhone and restore it to factory settings to rule out any software that could be causing this issue: How to back up your iPhone, iPad, and iPod touch - Apple Support

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Let us know if the issue continues to happen.



Thanks for using the Apple Support Communities, and have a great day!



Incoming call banner notification issue iOS 14.2

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