Epson CX7400 Multifunction Printer

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Badly1947 Author

Level 1

8 points

Epson CX7400 Multifunction Printer

My Epson CX7400 Multifunction Printer won't work with Big Sur. Does anyone know how to obtain an update to the printer driver?

Posted on Nov 19, 2020 10:03 AM

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Answer 1

Jan Hedlund

Level 7

23,497 points

Nov 19, 2020 11:18 AM in response to Badly1947

Hi,

The latest driver on the CX7400 support page appears to be v10.33 for macOS 10.15 Catalina. You could of course try to reset the printing system and (re)install that driver.

However, in other cases, it has been possible to use a v10.85 driver intended for a different printer model and macOS 11 Big Sur. See, for example, https://discussions.apple.com/thread/252055101?answerId=253919849022#253919849022 for a possible workaround if you want to carry out a few experiments.

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Answer 2

Jan Hedlund

Level 7

23,497 points

Nov 19, 2020 12:43 PM in response to Badly1947

The CX7400 is here: https://epson.com/Support/Printers/All-In-Ones/Epson-Stylus-Series/Epson-Stylus-CX7400/s/SPT_C11C689201?review-filter=macOS+10.15.x. This page is for Catalina, no way of choosing Big Sur (at least not today).

You could probably just test a more or less random printer with a 10.85 driver for Big Sur. For example, a WF-2510WF (10.85) download at https://www.epson.eu/support?productID=11996&os=38#drivers_and_manuals apparently works with a Stylus S20...

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Answer 3

Badly1947 Author

Level 1

8 points

Nov 19, 2020 2:45 PM in response to Jan Hedlund

Thanks again. You provide a level of detail beyond my capabilities! Best if I just use another Mac for printing my documents that's not been upgraded to Big Sur until an Epson update appears in the App Store.

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Answer 4

Badly1947 Author

Level 1

8 points

Nov 24, 2020 10:53 AM in response to Jan Hedlund

Thanks, Jan. The driver was installed; I can see the printer dialog box; clicking "Print" results in an error message and no printing. Not sure where to go from here since I'm unclear on how to trouble-shoot an installed program.

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Answer 5

Badly1947 Author

Level 1

8 points

Nov 24, 2020 11:01 AM in response to Jan Hedlund

I cleared up the mystery. The new Epson software did not overwrite the default printer driver...so I printed a test page using the new driver, and then deleted the older, default driver...so now it works! Thank you so much for your assistance. If you don't work for Apple, perhaps you should! Thanks again.

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Answer 6

Jan Hedlund

Level 7

23,497 points

Nov 24, 2020 10:17 AM in response to Badly1947

Hello again,

macOS 11 Big Sur drivers are now available:

https://epson.com/Support/Printers/All-In-Ones/Epson-Stylus-Series/Epson-Stylus-CX7400/s/SPT_C11C689201?review-filter=macOS+11.x

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Answer 7

Badly1947 Author

Level 1

8 points

Nov 19, 2020 11:59 AM in response to Jan Hedlund

Thanks for your reply. Unable to access an appropriate driver from the Epson website. In fact I can't even locate the Stylus CX7400 when I search for that model.

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Answer 8

Jan Hedlund

Level 7

23,497 points

Nov 24, 2020 11:24 AM in response to Badly1947

You're welcome! Glad to hear that the printer is OK now. Good work!

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Epson CX7400 Multifunction Printer

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