Can't seem to get a refund for a Macbook Pro I returned to you

ChrisRichter wrote:

To make a very long story short, I returned a Macbook Pro which I purchased from you for a refund. Apple claims that it issued me a credit on 10/30. However, my bank account never received it. Furthermore, after talking with numerous people at BB&T, they are adament that the credit from Apple was never sent back to me. They have no record of it.

I have also contacted Apple numerous times but still I am getting no where. All I am being told is to wait.

This is not good customer service by Apple. I have called every number I can find for Apple but haven't had any luck so I reach out to you today with the hopes that posting this problem in a forum setting may help me somehow. Thank you!

This is a user to user forum.

Official Apple Support — on line https://getsupport.apple.com/

Call Customer Support (800) MY–APPLE (800–692–7753)

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement- Apple Support

https://support.apple.com/en-us/HT201382

Request a refund for an App Store or iTunes Store ... - Apple Support

https://support.apple.com/en-us/HT204084