T-Mobile plan pop up

Question

Level 1

8 points

T-Mobile plan pop up

T-Mobile estimated is popping up every minute. It is already on the phone. T-Mobile says it’s Apple, Apple says it the carrier. I’m deleting my plan how do I clear the pop up?

iPhone SE

Posted on Nov 20, 2020 2:07 PM

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Answer 1

LD150

Level 10

101,279 points

Nov 22, 2020 9:05 AM in response to Davinhd

try

Go to Settings > Cellular.
Tap the eSIM label you want to erase.
Tap Remove Cellular Plan.

Not sure how you can “try” an eSIM.

Was it a free trial? did you cancel the subscription before end of trial?

Whatever the circumstances it is T-mobile who will have to stop the nags if the above does not work. Apple cannot invent a T-mobile contract

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Answer 2

Nov 20, 2020 5:17 PM in response to Davinhd

Take it to a real T mobile store (not an authorized reseller) and tell them to figure it out while you wait. May just need a new sim card.

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Answer 3

Nov 22, 2020 9:53 AM in response to Davinhd

I know this much about TMo; once they cancel a physical sim card, it can't be reused, it is permanently disabled and you must get a new sim card for that account. So they couldn't transfer the number back to the old sim card.

This may be part of the problem, your esim is still active (the techs admit they don't know much about esims). Call TMo support and escalate the problem.

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Answer 4

Nov 20, 2020 5:30 PM in response to Davinhd

New phone with an previously used esim?? May not be properly provisioned.

Other than that, I've got nothing. I have T-mo and if I had this problem and they can't/refused fix it, I'd cancel the service.

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Answer 5

Davinhd Author

Level 1

8 points

Nov 20, 2020 2:36 PM in response to LD150

Add a plan. Problem is the plan was added two weeks ago. Now every minute I get a notification in settings to add “a” plan. But it’s invalid. And T-Mobile “tech support” is two high schoolers trying to figure it out in the backseat.

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Answer 6

Nov 22, 2020 8:34 AM in response to Davinhd

Yeah, now I'm really confused. Your screenshot is showing you are on ATT network. Are you using dual sims? Have you switched providers? Which one issued the esim? I'm at a loss (no experience with dual sims), but maybe one of the more knowledgeable members can figure this out.

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Answer 7

Davinhd Author

Level 1

8 points

Nov 22, 2020 9:23 AM in response to LD150

I didnt try it. I have both services. Sim card in the phone is att. Got an esim from T-Mobile sent to the phone via eid and the problems started.

tmobile has reversed the esim back to the card and i still have this settings notification.

tmobile tech admitted they are under trained and done understand esim.

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Answer 8

Davinhd Author

Level 1

8 points

Nov 22, 2020 10:37 AM in response to LD150

Im working on a restore.

this isnt any trickry or scam. Your jumping to a conclusion or questions the screen shots only makes you sound like your here to give me a hard time and i have no time for that.

sim card is att

i can put two sim card in one phone. I dont want two phones.

called T-Mobile to make my sim card a esim. It was added on 11/13. After that notification in setting populates. Plan is ready to be added. Although BOTH plans were currently on the phone, active and working fine. This secondary “plan” kept a notification. Adding that secondary plan to clear it in setting the code wasnt valid. Notification came back next minute. Tmobile took the old sim card number put my profile and plan put it back on the sim card. Esim/plan was deleted. The notification remains. Tech support(tmobile) sees the problem but when esclated to network, mainframe and digit teams they see no issue and close it out. Yet the issue remains. If you want my ticket numbers ill give them to you.

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Answer 9

Davinhd Author

Level 1

8 points

Nov 20, 2020 5:21 PM in response to Davinhd

It’s an esim. The stores no longer trouble shoot. Been at this two weeks

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Answer 10

Davinhd Author

Level 1

8 points

Nov 22, 2020 8:08 AM in response to Zorksortronz

I definitely wish i could but tmobile clearly cant do the one thing they only do. Is there a way to clear this on apple side. Tmobile claims its an Apple issue.

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