M1 MacBook Pro with 16 GB keeps restarting unexpectedly

Attempting to install Adobe creative cloud and using Microsoft office would make the cursor freeze and the screen turns black. The system would then restart on its own. I tried this multiple times and already did a clean install of 11.0.1 which didn’t resolve this issue. Even trying to update office apps would restart the computer during install. I get a system error “s0cd report detected: Ap watchdog detected”. Other apps like Mindnode works fine. Is this a software or hardware issue?

MacBook Pro with Touch Bar

Posted on Nov 20, 2020 6:19 PM

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Posted on Jan 15, 2021 8:51 AM

henry_sydney--


yours definitely sounds like a Hardware issue.


You should contact support using the link at the top of every forum web page. they can arrange for an in-store visit or send you a courier pack to send your unit it for depot service.


If and only if you bough DIRECT from Apple, and NOT through a Reseller, you have 14 days free exchange (but you may have to return yours and wait while they build you a new one).

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M1 MacBook Pro with 16 GB keeps restarting unexpectedly

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