iTunes - Version 12.10.9.3 - unable to sign in or purchase

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Level 1

4 points

iTunes - Version 12.10.9.3 - unable to sign in or purchase

Hi there. Latest version of iTunes for Windows. I am currently unable to sign in or make any purchases in the iTunes program. I click "Sign In" under Account and nothing happens, normally would prompt to login with my Apple ID but nothing happens, no pop up. Same when I click to purchase an item, it just greys out, doesn't prompt me to sign into my account to make the purchase. I uninstalled iTunes completely and reinstalled latest Windows version, same issue, can't sign in with my valid Apple ID. No issue with my ID as I went to manage Apple ID site and logged in with no issues. Please help with any suggestions.

Windows, Windows 10

Posted on Nov 20, 2020 10:46 PM

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Answer 1

karina184

Community Specialist

Nov 29, 2020 8:43 AM in response to KKryvenchuk

Hello KKryvenchuk.

Thanks for reaching out to Apple Support Communities. We see that you are not able to sign into the iTunes Store from your PC. We will be glad to assist. Great troubleshooting on your part. Let's uninstall and reinstall iTunes for Windows once more, making sure to uninstall the components in the recommended order as shown in this resource:

Remove and reinstall iTunes and related software components for Windows 7 and later

If the issue persists we would recommend contacting apple Support next.

Contact Apple for support and service

Cheers.

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Answer 2

KKryvenchuk Author

Level 1

4 points

Nov 29, 2020 7:44 PM in response to karina184

Thank you. I have contacted Apple iTunes support and together we've solved the issue. It was an issue caused by Windows 10 Feature update 2009 that had to be backed out and iTunes reinstalled.

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Answer 3

Nov 30, 2020 8:26 AM in response to KKryvenchuk

Hello KKryvenchuk.

Glad to see that you are all set.

Take care.

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iTunes - Version 12.10.9.3 - unable to sign in or purchase

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