FaceTime crashing/freezing when unplugging headphones during call - Macbook Pro (2020) Catalina

When I am on FaceTime on my MacBook Pro (2020, Catalina), if I unplug my headphones half way through a call it freezes the call until I plug them back in again? It freezes content both ends, with no video or audio input or output from me or to me until I reinsert my headphones to the jack and then it resumes working and the audio and video returns to normal. In the end if I need to change from headphones to loud during a call, I have to end the call, unplug my headphones and then ring them again and it works fine. Why can't I unplug my headphones from the jack mid-call and continue the call via the speakers?


I always try and do a whole call on loud if I know I may need to unplug my headphones at any point to allow another person to contribute, but it's not always possible/perceivable and I prefer to have some confidentiality for the person on the other end by using headphones until/unless we want to invite someone else onto the call or unless privacy/confidentiality doesn't matter. I know it may seem insignificant but it's something I face on a weekly basis.

MacBook Pro 16″, macOS 10.15

Posted on Nov 21, 2020 10:13 AM

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1 reply

Nov 29, 2020 2:14 PM in response to LucyAlexandria

Hello, LucyAlexandria.


Welcome to Apple Support Communities.


From your post, we understand your FaceTime calls freezes when trying to change out headphones. We'd like to help you out with this. Try seeing if you can change the audio source first before unplugging the headphones: Change the sound input settings on Mac If FaceTime doesn't freeze on this step, unplug the headphones and plug in the other ones to see if that works. Be sure to change the audio source back to headphones.


Also, see if the same thing occurs on a new user account: Set up users, guests, and groups on Mac


Keep us updated.


Cheers!

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FaceTime crashing/freezing when unplugging headphones during call - Macbook Pro (2020) Catalina

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