hello the update is not working and it exists the recovery mode. I dont know what to do
my phone is not turning on. I tried everything. My computer wont update the software when in recovery mode and it exits the recovery mode.
iPhone 11 Pro, iOS 13
User profile for user:
Nicholas_B2
User level:
Community Specialist
Hello georgiahaibeh,
Thanks for reaching out in Apple Support Communities. We understand that you're having trouble with your iPhone it won't turn on and you've tried recovery mode using a computer. We know how difficult it is when your iPhone isn’t working as expected. We'll do our best to help. Are you getting any sort of error message, when you try recovery mode? Is your computer fully updated?
Check out the following support articles:
Update to the latest version of iTunes
If you can't update or restore your iPhone, iPad, or iPod touch
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Cheers!