I don't remember the password and it's been locked. When I connect to Computer is says "Itunes could not connected to the Ipad because it is locked with a passcode. You must enter your passcode on the Ipad before it can be used with Itunes.
Please advise.
Turn it off before connecting and follow the instructions in: If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Turn it off before connecting and follow the instructions in: If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
How can I unlock an Ipad ?
