4th Gen 2020 M1 Mac mini bluetooth issues with Magic Mouse2

Just got the brand new Mac mini (M1, 2020 8gb and 256gb - macOS big sur 11.0.1). The bluetooth connection between my Magic Mouse 2 and the mini drops during use (2-3 times an hour). The drop is very odd too - it always drops twice in quick fashion (it drops, I wiggle the mouse and click, it reconnects then immediately drops where I wiggle/click again and it connects for a longer period of time).


I worked with apple support who had me remove the plist files, but after rebooting I ran into the same issues. Any advice?


I have the mini connected via usb c cable to my acer 27" monitor. I use the same mouse, keyboard, monitor, and cable to connect to my 2018 MacBookpro 13 (Mac OS Catalina 10.15.7) and have never had issues. I even plugged in the MacBookpro after getting my mini to see if it was happening there again - nope. It's only the mini.

Mac mini, macOS 11.0

Posted on Nov 22, 2020 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2020 11:07 AM

I may have "fixed" the issue with the Magic Mouse disconnecting and reconnecting repeatedly. System Preferences/Bluetooth/Advanced...uncheck "Allow Bluetooth devices to wake this computer". The issue was happening all morning (and since I received the M1 Mac Mini) and has stopped since I unchecked the box. I am using a USB Keyboard, so that is how I will wake from sleep. So far, so good though.

Similar questions

711 replies

Dec 26, 2020 1:30 PM in response to mmulet3

So, I went to nvidia to investigate this direct mouse input, and some mac users actually have some trouble with it turned on. Here's a response from nvidia regarding that issue:


Andrewf@NVIDIA said: Hi We added a new feature called Direct Input mode. There are differences in mouse acceleration between windows and mac. With this mode on, we turn off Mac acceleration when you launch a game or Steam, but it matches what you would get on Windows. Just try turning down your DPI or the mouse sensitivity in a game. Most testers told us they like this on, since it feels smoother and lowers latency. If you want the mac os acceleration, turn direct input mode off. Your latency may increase tho when gaming.


So, if the direct input mode on, it turns off the Mac acceleration, and if it is off, then it turns ON the Mac acceleration? So, perhaps the Mac acceleration driver/software is the culprit?





Dec 30, 2020 8:46 AM in response to msimpsonsoc

I'm having the same issues as others have reported with my new M1 MacMini using my Apple wireless keyboard and mouse. Both had been trouble-free with my previous MacMini.


I'm having another odd issue that I haven't seen others post about, although I've not read all 17 pages of comments!


Several times, when "waking up" the monitor (my M1 MacMini is set to never sleep, just turn off the monitor and lock the screen) when trying to log in, for every key I press I get multiple entries, like the key is stuck or you pressed it multiple times. You might get a single entry per key press or maybe a half dozen. The only way to log in is to use a USB keyboard and then, to fix the wireless keyboard, you have to reboot.


I've have not tried to reset the Bluetooth receiver or start in safe mode, but turning the keyboard off and then back on doesn't help. Also; I purchased a new iMac for my wife the same day I got my M1 MacMini and she hasn't had any problems with her wireless keyboard so I doubt it's an OS issue.


Anyone else having this multiple keystroke issue?

Jan 6, 2021 9:15 AM in response to msimpsonsoc

These so called fixes listed here are just psychological band-aids on a problem that hasn't been fixed. Disappointing that beta .2 doesn't seem to fix it either. Starting to think it may be a hardware issue that may never get fixed, or at least no time soon. calling Apple at tjis pint seems like an exercise in frustration. I get they need cases to log, but the idea of spending hours with them re-setting the mac seems a pointless waste of time which I simply don't have. I'm outside the 14 day return period and just don't know what to do since this is unusable for business meetings at this point.


macbook pro m1 with magic mouse 2 (only BT device connected)

Jan 6, 2021 11:31 AM in response to jigsfrom washington

Thanks, Jigs. This seems like a good suggestion.


First thing I'm going to do, however, is just unplug my backup drive and go a day without Time Machine backups. If that works, I'll give this a try because it's easy to do, and I'll soon need a port hub anyway. I'm really glad this worked for you, and I'm hoping this resolves part of the problem I'm having.


But clearly, others have BT issues without mentioning USB drives powered by their Mini, so it may help with only a part of my troubles. I'll report back what happens, if we haven't had a resolution by then.

Jan 6, 2021 2:56 PM in response to KMerendaTFMC

I did as instructed in your post; however, shortly thereafter, I had one of the other issues I have seen but forgot to mention in my prior post and that is after clicking to launch an app, the screen and everything freezes up. The keyboard is no longer responsive and neither is the mouse. I plug a lightening cable into the keyboard and it shows connected and everything comes back to life.

I was at an Apple store today returning another bad engineered product (the iPhone Magnetic wallet) and asked the employee if he was familiar with the issue. He said he had not heard of it but that we should all call Apple support as that is what motivates them to solve a problem. My Nephew works for Apple in development and I am going to send him a message to see if he can find out anything. I don't want to return it and go through the hassle of setting up a new computer with my apps, settings, etc. The transition is never as easy as Apple claims and usually takes several days of effort to get things working right again.


By the way, the issue with the wallet is that it is almost impossible to get your cards out. Especially, if you put one in such that the slick side faces the slot or it is a card that does not have raised numbers or text. Forget getting your Driver's license out. They could have made it work had they sewn in a ribbon that you could pull to bring the cards up and then easily remove. The slot idea simply doesn't work. Seems like they never tested it.


Lastly, I am willing to bet this is a hardware issue which is why they are dragging their feet on a solution. This is too serious a problem to ignore but they can postpone facing it while perhaps modifying their chip and producing replacement units.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

4th Gen 2020 M1 Mac mini bluetooth issues with Magic Mouse2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.