Level 1

13 points

MacBook Pro M1 2020 Printer Problems

I have two printers. A Canon Pixma Pro 9000MK2 photo printer and an HP Laserjet P1102W.

Neither of these printer will work with my new MacBook. I have tried every combination of USB cables, hubs, adaptors to run through the USB C ports on the new MacBook. The machine recognises the printers on adding in Printer preferences but goes into fault when I send a document either printer. I have removed and added multiple times and reset the printer system all to no avail.

Is anyone else having issues the same as these. These printers worked faultlessly on My MacBook Air 2014 running Catalina. Is the issue Big Sur I don't know what to do next.

Can anyone help. Thank you.

MacBook Pro 13″, 11.0

Posted on Nov 22, 2020 12:51 PM

Top-ranking reply

Alangsam1

Level 1

8 points

Posted on Feb 4, 2021 10:45 AM

I was able to find the HP Color LaserJet MFP M277dw printer in the "Library" under "Printers". I right clicked and "get info" and checked the "Open using Rosetta" box and that actually fixed it to where it works as it did on my intel MacBook Pro before I migrated to the M1 MacBook Air,

Simple fix that I found here on the discussion forum. the even more interesting thing is that I have never seen that option available on the other intel apps that are running via rosetta. Only on this printers Get info!

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77 replies

Jan 15, 2021 1:01 AM in response to bacteria

I have the same problem with my HP MF1212 printer. It works only for one print job. Then I have to unplug and plug it again to work. I didn't have that problem in my 2020 intel i5 Macbook Pro.

Jan 15, 2021 6:07 AM in response to bacteria

I have the same issue on my Samsung 3400 Printer. It looks like it is a problem with all old printers and Rosetta.

Dogcow-Moof

Level 8

36,827 points

Jan 21, 2021 12:48 PM in response to P_Las

AirPrint hasn’t changed, so if it’s not a driver odds are the printer manufacturer didn’t properly implement AirPrint on their side.

bacteria Author

Level 1

13 points

Dec 15, 2020 10:52 AM in response to ELMysterioso

E Thank you for that. It is the most helpful response I have seen on this whole sorry subject.

My wife uses a MacBook Air so I will give it a try thank you.

Would it be ok if I came back with a request for any additional info or help.

Thank you again M

Dec 15, 2020 11:25 AM in response to bacteria

Sure. If I can help I'm certainly willing to. I can't speak to other printer models, etc. But this was what worked for me. I imagine it won't be too long before HP has updated drivers and utilities for the new Macs. But until then, we find a way :)

Dogcow-Moof

Level 8

36,827 points

Dec 21, 2020 4:10 AM in response to chuckramsey40

chuckramsey40 wrote:

I have the new apple mini Mac m1 and my Label Printer Pro 7 will not let me type in names on labels.

Label Printer Pro 7 is third-party software.

I suggest you contact its developer and ask them about Big Sur compatibility:

https://www.payplaysoftware.com/support.html

Note they have not made a compatibility release since releasing version 7.37 for macOS Mojave compatibility in November, 2018:

Mac App Store: Label Printer Pro 7

bacteria Author

Level 1

13 points

Dec 27, 2020 1:52 AM in response to bacteria

Here is yet another twist.

I also have a CanonScan 5600F Scanner.

Previously I could not get this to to work with the MacBook Pro M1 2020 and OS 11.1 and the latest Canon scanner driver.

Guess what - this has started to work as well.

Incidentally I have used all the same USB ports hubs and leads throughout this issue.

Jan Hedlund

Level 7

24,235 points

Jan 10, 2021 3:07 PM in response to jaybird46

Hi,

As you probably have discovered, the Samsung Xpress SL-M2020 Laser Printer series does not appear to have drivers for anything higher than macOS Catalina 10.15 (https://support.hp.com/us-en/drivers/selfservice/Samsung-Xpress-SL-M2020-Laser-Printer-series/16462592).

An SL-M2020W is also mentioned in the article https://support.hp.com/us-en/document/c06520117. If absolutely necessary, and since a driver compatible with macOS Catalina 10.15 would be 64-bit, a pure experiment could possibly be to reset the printing system (Reset the Mac printing system to solve a problem - Apple Support) and check whether a fresh Samsung universal printer driver V3.92.00 for macOS Catalina 10.15 (https://ftp.hp.com/pub/softlib/software13/printers/SS/Print_Common_SW/Samsung_Mac_10.15_Driver_V3.92.00.dmg) can be used. However, anything like that would be a test only, and I cannot recommend it. Do not expect it to work with Big Sur. It may not even install. If you try it anyway, you must know exactly what you are doing. Otherwise, it is probably better to wait for Big Sur drivers (if any) from HP for this printer.

I do not know to what extent the procedure in the link provided by swiss-mike above would be applicable in connection with a printer driver installation like this.

Jan Hedlund

Level 7

24,235 points

Jan 12, 2021 4:35 PM in response to P_Las

Hello,

A Canon MF247dw is mentioned in About AirPrint - Apple Support as a printer supporting the driverless AirPrint technology.

AirPrint means that it can be used without a separate driver. Drivers/software from the printer manufacturer may or may not add functionality.

How is the printer connected (Wi-Fi, Ethernet, or USB)?

Has the printer been added as an AirPrint printer, or are you using drivers from Canon? If the latter, please note that there are relatively new downloads.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/black-and-white-laser/imageclass-mf247dw/imageclass-mf247dw

Also, check that you have the latest firmware.

If necessary, try to reset the printing system and re-add the printer.

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

bacteria Author

Level 1

13 points

Jan 15, 2021 6:28 AM in response to Dogcow-Moof

William I understand the point you are making.

However, it must be incumbent when Apple does a major OS upgrade for them to point out to all the

loyal customers that there are likely to be printer driver issues. Don't let it come as a surprise.

If you look at just how many people are having issues with printers it is a no brainer that Apple should do that.

Apple does test printers and existing on OS updates I know that, a senior Apple Help Advisor told me that fact.

Or is Apple using us all to debug OS11 - I know what I think.

I have talked to Apple Support for hours until I solved the problems with two printers myself,

no help from Apple no help from HP. But solved the issue with my HP printer on a workaround.

What I still cant figure out in my mind, although I don't really understand how MacBooks and OS 11 work

is where the issues lie. Is it a USB printer driver issue, or is there something more i.e. is it an M1 Chip issue, is it OS11.

I never and I mean ever had an issue with previous MacBooks and OS10 until I bought the MacBook M1 2020 and OS11.

Best regards - M

Dogcow-Moof

Level 8

36,827 points

Jan 15, 2021 4:28 PM in response to bacteria

I disagree.

Apple has long held the philosophy that they simply pass on what vendors give them, and if they don't work, you need to contact the vendor.

Apple neither has the time nor ability to test all third party devices for compatibility - they're not going to buy one of each Canon or HP printer.

It's unclear what, precisely, is to blame for some printers not working with M1 Macs, especially as they use AirPrint which is a standard that shouldn't require drivers - but once again, it depends on how their printer configuration software is written.

Old Toad

Level 10

215,346 points

Feb 4, 2021 10:06 AM in response to Alangsam1

Alangsam1 wrote:

Someone needs to fix this. HP is a common printer.

That someone is HP. They should have been all over it. They had plenty of forewarning and a chance to get a M1 simulated Mac and beta system software to test on before they were released to the public.

You might give VueScan a try. It supports many, many scanners all the way up to Big Sur. I have no idea what their compatibility is with M1 you can try their demo version to see if it will work. I found it to be much more versitile and powerful than any of the software that came with my scanners.

Feb 6, 2021 11:57 AM in response to bacteria

I have similar problem on my MacBook Pro m1 2020 model, MacBook sends the command but the printer seems to do nothing.

I have hp laserjet m1005 mfp printer it is well supported on other devices. I hope Apple would fix this issue in their upcoming software updates asap.

Jan Hedlund

Level 7

24,235 points

Apr 13, 2021 1:37 PM in response to jonesk54

Hello,

The Brother MFC-J4510DW and HP Color LaserJet Pro MFP M479fdw models are both mentioned in the article About AirPrint - Apple Support as printers supporting the driverless AirPrint technology. This means that these models should be compatible with macOS without the need for special drivers (when a network connection is used). Software from the printer manufacturers may or may not add functionality.

Add a printer on Mac - Apple Support

Reset the Mac printing system to solve a problem - Apple Support

Nov 24, 2020 6:11 AM in response to bacteria

I have a similar problem. Once I print, my USB devices disconnects. Have to reboot to recover.

I have 2020 Mac mini M1 and canon printer.

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MacBook Pro M1 2020 Printer Problems