Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

Same issue here in the Netherlands. Running macOS Big Sur on a 16" MacBook Pro 2019. I tried doing a clean install of Big Sur twice, did not have any effect. Spent the entire day contacting apple support, going from department to department. Finally got in touch with the engineering department, and they said that it is a known issue and that they are working on a fix.

For everyone experiencing this issue, I strongly recommend not wasting any time trying to fix it. Only Apple can fix this, it is unrelated to the setup of your Mac.

OK, so I had the same issue and communicated with Apple but got no useful answers... But I was able to fix it myself! I hope I remember correctly what I did (macOS Catalina 10.15.7):

1. Deauthorize/reauthorize computer (Account > Authorizations). This action unsynced my library from the cloud...
2. Turn Genius on (File > Library > Turn On Genius). It started the information gathering process so I let it do its thing.
3. Sync library (Preferences > General). It then started what it’s supposed to do when updating the library...

And that’s it. Pretty sure it’s what I did and it’s working properly now.

But not sure it fixed this issue or the issue was resolved on Apple side on the same time I was trying... Oh well :-)

I found a solution to the problem. It worked for me at least. I turned off the iCloud Apple Music library both on my Mac and my phone. Then I plugged the phone into my Mac and synced the music from the Mac to my phone. Once I did that I turned the iCloud Apple Music library back on and it worked on both my Mac and iPhone. Hope this helps.

I just talked to Apple support for the third time. They FINALLY agreed it was a problem on their end affecting multiple users and that they are working on it. That is a huge step forward so that I can at least stop trying to rip things apart on my end.

I do mine via Windows and began getting this message yesterday morning, 11/22. Based on a Google search of past incidences, it seems like it's a widespread internal issue that clears up after a few days. Let's hope that trend continues.

I called Apple Support few hours ago - further tests done together :

Reboot in Save mode - NOK

Try to create a new user session on Mac and login with Apple credentials, then run Apple Music - NOK

They are aware of this issue and they working on it, but no acknowledgment here yet.

With everything that's on this thread, this is an iCloud library issue. macOS and PCs, all types of devices. Somehting is broken on Apple's side. No amount of sign outs, reboots or reinstalls will fix this issue.

We just have to wait for Apple to fix the issue.

I know some of you are upset, some being quite rude about it. Yes most of us are paying for a service but nothing has a 100% uptime. And as we are all human, sometimes mistakes are made. Just be thankful it's not a life or death situation. Our music will return.

Keep in mind that if your phone is showing only one album, it means that one of the "split" albums on your computer has a problem causing it not to sync with your cloud account. This is likely because some of the songs in it are not "added to library" and are duplicated (I found many local files had an Apple Music version added to my library, with the local file not synchronizing properly).

Check the duplicated playlists for missing or duplicated tracks. Changing to Song view and showing the iCloud status will help figure out what's going on.

Same here in Germany, in Music on Big Sur and iTunes on Windows 10. Has to be a server problem.

I suggest reaching out to Apple Support on Twitter, they seem to be responsive, and perhaps if they hear enough noise they'll speed up the fix.

working here too, and no, all i did was re-enable icloud music library.

Music (iTunes Match) appears to be syncing again...for now, anyway ;) Verify that Preferences > Sync Library checkbox is checked.

Same issue here... I've tried restarting the music app, restarting the computer, signing out and back in, deauthorizing then reauthorizing the computer, disabling the cybersecurity program I use...nothing seems to work and I just keep getting the same thing and I can't access my cloud music library.

Until now I had never turned on cloud music library on my iPad and just to see if would work I turned it on and I'm able to see my library on my iPad. It's also still working on my iPhone. I'm guessing this is just limited to the Apple Music app on Mac computers.

I checked the system status page and it says that Apple Music is up...it would be really nice if they would fix this...

That's further than I get... when I try to enable iCloud Library Sync, the first thing it does is show all of my Apple Music library back in Music.. spins for a minute or two and then raises the error message that 'Genius results can’t be updated right now. The network connection was lost.' and removes all of my Apple Music that I've added to my library.

I had signed out of Apple Music and deactivated my Music app on my Mac Mini.. once I reactivated everything works except iCloud Library Sync. Since trying to enable iCloud Library Sync appears to start to work, then fail means that I haven't lost anything in my library, I just can't sync it down to my machine and have it stick. Nor can I (or any of us at the moment) actually sync the library between devices.

Luckily my iPhone still has my iCloud library, so I have access to my entire library, I just have to use two difference devices at the moment. I just cant sync the data between the devices, which is how I noticed this issue yesterday.

iCloud Library Sync has had issues the past few days. This was my first issue in the last year.. so I wouldn't say the issues of the last few days are normal. A lot of people have working devices now, so Id just try to turn on iCloud Library Sync or resyncing again.